dentsu

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Job Description: This role is remote-friendly. The Technical Program Manager is accountable for successful delivery of CXM's client accounts. You will collaborate with client management and project management across dentsu's Data & Technology Strategy practice areas, customer experience management service lines, Experience and Commerce (experience & commerce, loyalty and messaging) to win and deliver client engagements. You will partner with the Solutions Team and Practice Area delivery leadership to define the vision and evolve the program management capability within CXM for winning and delivering large scale, diverse client engagements. Specifically, you will be responsible for delivery across dentsu's end-to-end client lifecycle – from RFP response to client sunsetting. JOB ROLE: Works closely with Head of Technical Advisory Services, develops and evangelizes overall strategy and approach Collaborate with Client Partner Leads to tailor engagement model frameworks and cross-service line approaches to client contexts for pitch decks, RFP responses and in in-person pitches to prospective clients. Craft approach and timeline for engagement model (team structure, process/approach, toolset) definition and pricing for client pitches. Design the engagement model for our client engagement – team models and structures, workstreams, processes and toolset. Work with the team to prepare both client and internal kickoffs. Ability to facilitate and conduct large workshops managing multiple different teams Create or update story-based presentations to explain complex initiatives and problems (Storytelling) Ability to be the bridge builder between business and IT teams Be comfortable working with numbers for ROI, TCO or other business models Works on multiple, large or complex initiatives and develops overall strategy and goals for the team Manages team and leads recruiting efforts for assigned roles. Owns the team development process to train and develop team abilities Has a broad range of experience managing commercial innovation and strategic initiatives Identify potential risks and develop mitigation strategies to ensure program success Creates and refines market best practice related to transformational initiatives Develop standardized team size scoping methods on the account Standardize delivery of our client's chosen delivery methodology Oversee Delivery Onboarding materials and ensures all project teams have project specific onboarding Run PMO on behalf of the client, being a member of a PMO / TMO for a client. Ensure all programs are delivered on-schedule, on budget, and meet the expectations of the agreed scope Ensure all workstreams are communicated to across the account Partner with appropriate leads and delivery representation to Identify and lead remediation actions for escalated issues Good understanding of data foundation, ETL, profiling and data quality needs Strong understanding of value of cloud-based approaches and implementations in any of AWS, GCP or Azure Self-starter with very good problem-solving skills You will report to Head of Technology Advisory Services. Qualifications: 15+ years' experience delivering large transformations, complex, global, scaled client engagements with star brands in a professional services environment. Experience bringing diverse teams together to deliver stellar digital experience work. Program subject matter expert who is an accomplished delivery leader who has experienced global / complex roll-out and knows how to guarantee successful execution of strategic initiatives. Experience working in partnership with other professional services organizations in client contexts. Proficiency in project management tools and methodologies. Ability to manage multiple priorities and work under pressure. The annual base salary range for this position is $136,000-$219,650. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. Benefits available with this position include: • Medical, vision, and dental insurance • Life insurance • Short-term and long-term disability insurance • 401k • Flexible paid time off • At least 15 paid holidays per year • Paid sick and safe leave • Paid parental leave Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com. #LI-AB2 #LI-Remote #LI-Merkle Location: USA - Remote - Colorado Brand: Merkle Time Type: Full time Contract Type: Permanent Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you. Can’t find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities. About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work