dentsu

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Job Description: Merkle is looking for a Senior Manager, Loyalty Experience. Reporting into the Director, you will help maintain and grow our existing customer experience and loyalty programs and help design next-generation campaigns and programs that allow our clients to build enduring relationships with their most valued consumers. By combining marketing knowledge, business analysis, and solution finding, you will help set the strategic direction and program definition for clients including leading global brands. You will collaborate within the strategy team and other teams to deliver comprehensive consulting engagements across a dynamic portfolio of clients. You will join a creative and growing team that uniquely combines the strategic knowledge of a consulting firm with the creative flair of a marketing agency. We are passionate about delivering great work that is valuable to our clients and you will help guide our continued growth and leadership in the market. You Will: Define strategies that create moments of engagement across the customer lifecycle and guide sustainable, emotional connections between the consumer and brand Contribute to main phases of consulting engagements across discovery, strategy, program design, user experience, business case development, market assessment, and road mapping. You will facilitate client workshops, conduct research and data analysis, write creative briefs, and document technical requirements. Help manage the strategic oversight of multiple loyalty and customer experience programs and campaigns, including assessing performance and recommending ongoing enhancements to strengthen and improve programs Use your existing experience and grow your expertise across diverse teams of loyalty marketing, retention marketing, customer engagement, customer experience, customer strategy, and CRM to deliver client value Maintain a knowledge base of loyalty and customer experience trends, competitor insight, and new technologies Perform industry research and create resource materials for internal and external use Design customer-facing survey questionnaires, analyze results, and document findings in a client-facing presentation Monitor social media channels for mentions of specific brand keywords to determine volume patterns, sentiment, and trending topics You Have: 3+ years of experience developing/implementing strategic customer experience programs Experience in a combination of the following disciplines: loyalty marketing, retention strategy, customer experience management, customer engagement, customer strategy, marketing analytics, data strategy, and CRM Experience with cross-channel integrated marketing campaigns Experience translating client needs and expectations into modern, strategic solutions Story telling presentation experience internally and externally, with the ability to develop compelling presentations Diligent, disciplined, and accountable. Comfortable performing at a high-level in an evolving, matrixed environment. Willingness to work with clients in regulated industries (i.e., tobacco) Experience with social aggregation tools (i.e., Brandwatch) and survey development tools is advantageous (i.e., Survey Monkey) Average 25% Client Travel The annual salary range for this position is $78,000-$126,500. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Benefits available with this position include: Medical, vision, and dental insurance, Life insurance, Short-term and long-term disability insurance, 401k, Flexible paid time off, At least 15 paid holidays per year, Paid sick and safe leave, and Paid parental leave. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com. To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps. At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office. #LI-Merkle #LI-Remote Location: New York Brand: Merkle Time Type: Full time Contract Type: Permanent Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you. Can’t find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities. About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work