Delta Faucet

Compensation

Full Description

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence. Your role at Delta Faucet: The Knowledge Manager is responsible for managing the Delta Faucet Company CRM knowledge base. They oversee authoring, editing, and publishing all knowledge articles. They work closely with the Customer Solutions department, contact centers, and other DFC departments regarding knowledge article needs and works to fulfill those needs. The Knowledge Manager also leads ongoing documentation and training to maintain and educate on current and historical product information. This role requires extensive product (both breadth and depth), systems and process knowledge, as well as technical writing capabilities. Job Responsibilities: Ownership of the knowledge base which includes (and not limited to) authorship, modifications, and publishing of all knowledge base articles and content Monitor multiple sources of information for additions to the knowledge base or updates of existing articles Leverage multiple formats to deliver the information Manage the Knowledge Community Contribute to creation and delivery of product and service training materials Work closely with our learning management systems and responsible parties Attend necessary informational meetings and work closely with content creators Author and edit FAQ articles on product websites Regular knowledge base reviews with knowledge content key stakeholders internally and externally Technical document and material information accuracy and error reporting Experience/Skills: Deep understanding of DFC products and how to use relevant knowledge base systems Strong written and verbal communication with internal and external customers Excellent presentation and communication skills to deliver engaging and relevant training sessions Strong writing and editorial skills, with an ability to maintain consistency and brevity Ability to manage, track, and present all product and service-related information in one system Leadership and self-motivation to identify and drive projects to success Highly organized and detail oriented to allow for developing and maintaining training material on a variety of topics Cross-functional involvement & point person for all knowledge base article activities Strong ability to prioritize multiple requests from multiple parties Able to create a structure and process for identifying future knowledge base needs A keen vision for how the knowledge base can be used to enhance DFC’s service capabilities and driven to implement Why Join Us? At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You’ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization. Here are some of the benefits we offer for your personal and professional growth: Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company. Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe. Company: Delta Faucet Company Full time Hiring Range: $76,400.00 - $120,010.00 USD Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills. Delta Faucet Company (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company. Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish E-verify Right to Work Poster: English, Spanish #LI-Remote Founded by Masco Corporation in 1954 with the introduction of the single-handle faucet, Delta Faucet Company is proud to be America's faucet innovation leader, featuring Delta®, Brizo® and Peerless® products. A WaterSense® partner of the U.S. Environmental Protection Agency, Delta Faucet is a global organization offering kitchen and bath faucets, showerheads, tub and shower systems, toilets, bath sinks and related accessories, selling products in more than 53 countries. We value teamwork and trust. We foster openness and candor supporting courageous conversations. We assume positive intentions of others and believe there is a shared desire for the best Company outcome. Our teams have a passion for winning together, collaborating and developing solutions cross-functionally. We participate actively, behave unselfishly and are loyal to our coworkers.