via Remote Rocketship
$Not specified
Provide technical support and troubleshooting for IT systems and escalations.
Experience in IT support, troubleshooting, and escalation management with strong communication skills.
Job Description: • Responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within their respective regional coverage area. • Render technical on-site and phone assistance to customers • Perform general and preventive maintenance on Uninterruptable Power Supply systems. • Provide analysis, troubleshooting recommendations, and escalated technical support. • Respond to emergency calls at customer’s request • Strive to provide all customers a 'first time fix' for their equipment • Provide accurate and timely communication to internal and external customers • Keep current on Safety Field Change Notices and Service Tips • Provide accurate and timely reporting of expense reports, Field Service Reports etc. Requirements: • Bachelor's or Technical Degree in Electrical Engineering, Electronics, or equivalent military training • 3-5+ years of experience in this field and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU’s / Power Distribution Units, Static Automatic Transfer Switches, Branch Circuit Monitoring, and other electrical equipment • Previous military experience and training a plus • Working knowledge of OHM's law and electronic theory required • Prior field service experience required • 3 phase/480v experience required • Familiarity with electrical/electronic test equipment and fundamentals • Ability to read and interpret electrical line diagrams and blueprints • Ability to evaluate the operating conditions of equipment • Standard computer skills including MS Outlook, Word, and Excel • Mechanical aptitude • Clear, concise, written and verbal communication skills • Ability to interact comfortably with all levels of internal and external customers • Must have the ability and self-motivation to manage one's own schedule • UPS OEM factory training or experience in Liebert (Vertiv) / Emerson, APC / MGE, or Eaton / Powerware, Toshiba, Mitsubishi a plus Benefits: • Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options
This job posting was last updated on 2/27/2026