Delta Defense

Compensation

Full Description

Job Title: U.S. Based Contact Center - Service & Inside Sales Advisor - Fully Remote Company Overview: Delta Defense is a leading provider of innovative security solutions dedicated to protecting individuals and businesses across the United States. With a strong commitment to customer satisfaction and cutting-edge technology, we foster a dynamic and supportive work environment that empowers our employees to excel. Role Overview: As a Service & Inside Sales Advisor, you will play a crucial role in delivering exceptional customer service and driving sales growth. This fully remote position based in Texas offers the opportunity to engage with customers, understand their needs, and provide tailored solutions that enhance their security and satisfaction. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy, ensuring a positive experience. - You will identify sales opportunities and actively promote Delta Defense products and services. - You will manage customer accounts, process orders, and resolve issues efficiently. - You will collaborate with team members and leadership to meet and exceed performance goals. - You will maintain accurate records of customer interactions and transactions. - You will stay informed about product updates and industry trends to provide knowledgeable support. - You will contribute to a positive team culture by sharing insights and supporting colleagues. What You Bring: - You bring at least 2 years of experience in a contact center or customer service role. - You have strong communication skills, both verbal and written. - You are proficient with CRM software and Microsoft Office applications. - You demonstrate problem-solving abilities and a customer-first mindset. - You are self-motivated and comfortable working in a fully remote environment. Bonus Points If You Have: - Experience in inside sales or upselling within a contact center. - Knowledge of security products or related industries. - Bilingual abilities, especially in Spanish. - Previous experience working remotely with proven productivity. What We Offer: - We offer a fully remote work setup with flexible scheduling. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture focused on teamwork. Ready to Apply? Submit your resume and a brief cover letter outlining your relevant experience to our careers portal at www.deltadefense.com/careers. We look forward to hearing from you!