Delta Defense

Compensation

Full Description

Job Title: U.S. Based Contact Center - Service & Inside Sales Advisor - Fully Remote Jobs in Texas Company Overview: Delta Defense is a leading provider of innovative security solutions dedicated to protecting individuals and businesses across the United States. With a strong commitment to customer satisfaction and cutting-edge technology, we foster a dynamic and supportive work environment that empowers our employees to excel. Role Overview: As a Service & Inside Sales Advisor, you will be the frontline ambassador for Delta Defense, delivering exceptional customer service and driving sales through effective communication and problem-solving. This fully remote role based in Texas offers the opportunity to engage with customers daily, ensuring their needs are met with professionalism and care. What You'll Do: - You will handle inbound customer inquiries with a focus on providing outstanding service and support. - You will identify sales opportunities and promote Delta Defense products and services to meet customer needs. - You will manage customer accounts, ensuring accurate information and timely follow-up. - You will collaborate with team members and leadership to achieve sales targets and improve customer satisfaction. - You will document customer interactions and transactions thoroughly in the CRM system. - You will resolve customer issues efficiently, maintaining a positive and professional demeanor. - You will stay informed about product updates and industry trends to better assist customers. What You Bring: - You bring at least 2 years of experience in a contact center or inside sales role. - You have excellent communication skills, both verbal and written. - You are proficient with CRM software and Microsoft Office Suite. - You possess strong problem-solving abilities and a customer-focused mindset. - You are self-motivated and able to work independently in a remote environment. Bonus Points If You Have: - Experience in the security or defense industry. - Bilingual abilities, especially in Spanish. - Previous success in meeting or exceeding sales targets. - Familiarity with remote work tools and best practices. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive team culture that values collaboration and innovation. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are excited to join Delta Defense. We look forward to hearing from you!