Delta Defense

Compensation

Full Description

Job Title: U.S. Based Contact Center - Service & Inside Sales Advisor - Fully Remote Company Overview: Delta Defense is a leading provider of innovative security solutions dedicated to protecting individuals and businesses across the United States. With a strong commitment to customer satisfaction and cutting-edge technology, we foster a dynamic and supportive work environment that encourages growth and collaboration. Role Overview: As a Service & Inside Sales Advisor, you will be the frontline representative for our customers, delivering exceptional service and driving sales through effective communication and problem-solving. This fully remote role based in Florida offers the opportunity to work with a passionate team focused on mission-driven success. What You'll Do: - You will engage with customers via phone and digital channels to provide product information and resolve inquiries. - You will identify sales opportunities and promote Delta Defense products and services to meet customer needs. - You will maintain accurate records of customer interactions and transactions in our CRM system. - You will collaborate with team members and leadership to achieve individual and team sales targets. - You will handle customer concerns with empathy and professionalism to ensure satisfaction. - You will participate in ongoing training to stay current on product knowledge and sales techniques. - You will contribute to a positive team environment by sharing insights and supporting colleagues. What You Bring: - You have at least 2 years of experience in a contact center or inside sales role. - You possess excellent verbal and written communication skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and customer-focused mindset. - You are self-motivated and able to work independently in a remote setting. Bonus Points If You Have: - Experience in security or technology sales. - Bilingual abilities, especially Spanish. - Familiarity with remote work tools and best practices. - Previous experience working in a mission-driven organization. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture focused on teamwork. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.deltadefense.com/careers. We look forward to hearing from you!