DeepSeas

Compensation

Full Description

Associate IT Systems Engineer - Costa Rica Department: Infastructure Employment Type: Full Time Location: Remote Description Company Background With 30 years of experience in cyber defense, DeepSeas is trusted by nearly 1,000 clients around the world, including Fortune 100 enterprises and mid-market organizations, higher education institutions, as well as municipalities and local governments. Known for its programmatic approach to continuously transforming cyber defense programs, DeepSeas is recognized by Gartner as a top 40 provider of MDR and ranked as a top 5 MDR leader in the 2024 Frost Radar™: Global Managed Detection and Response (MDR) Market. In addition to its industry-leading MDR service, DeepSeas offers a full suite of advisory, compliance, and testing services to support clients on their cybersecurity transformation journeys, with an approach to cyber defense that prioritizes technical expertise, tradecraft, and continuous innovation to deliver unparalleled results. Position Overview The Associate IT Systems Engineer helps to manage the IT help desk. Performs both onboarding and offboarding duties such as meeting with new employees and account provisioning. Helps ensure that endpoints are patched and compliant with security policies. Supports IT Operations by assisting with project-based work and associated research. Key Responsibilities Complete, resolve, and update support tickets via email, phone, or Slack. Diagnose, troubleshoot, resolve hardware, software, other network issues, and replace defective assets when necessary. Onboard and offboard employees following documented procedures. Administer, monitor, maintain Microsoft 365, Azure AD, Exchange Online, and associated platforms. This also includes other identity management services or communication platforms. Works with other IT Systems Engineers to implement new software, improvements, or procedures as required. Completes project and task assignments on time or communicates to the IT operations Manager when on time delivery is not obtainable. Works in accordance with established policies and procedures. Plans, tests, and implements end user device updates and patches with minimal disruption to the business. Skills Knowledge and Expertise 2+ years of helpdesk experience Excellent problem-solving and analytical skills Experience with PowerShell and scripting Extensive experience with Microsoft Windows and associated Office 365 applications General familiarity with IT ticketing systems and how they function Microsoft 365 administration knowledge including Azure AD and Intune Working knowledge of Apple MacOS and Macbook operation Ability to respond to help desk requests after hours on a limited basis Experience with networks (LAN, WAN) and patch management Comprehensive knowledge of computer systems and experience troubleshooting hardware and software Must be skilled at managing a significant workload and obtaining positive results, taking on additional responsibility and managing priorities as needed Must be accurate, detailed, committed to high quality standards and pro-active in finding solutions to achieve successful outcomes Must promote mutual respect, ongoing communication Why DeepSeas? At Deep Seas, we like to say that heart rates go down, careers take off, and security programs mature. Our values provide the ultimate guide for our daily behavior and decisions. Without these values, we aren’t Deep Seas. They preserve the essence of our organization, reflect the personalities of our Deeps (how we affectionately refer to our teammates), and enable us to exceed expectations. Our values are: We are client obsessed. We stand in solidarity with our teammates. We prioritize personal health and well-being. We believe in the power of diversity. We solve hard problems at the speed of cyber. This is your chance to join a supportive crew of teammates and an industry-leading organization that values opportunities for growth. If DeepSeas sounds like a good fit for you, send us your resume and let’s talk! Information security is everyone’s responsibility: Understanding and following DeepSeas’s information security policies and procedures. Remaining vigilant and reporting any suspicious activity or possible weaknesses in DeepSeas’s information security. Actively participating in DeepSeas’s efforts to maintain and improve information security. DeepSeas considers this position is as Moderate Risk with a potential to view/access/download restricted/private client/internal data. This information must be treated with Sensitivity and in the most secure manner. HR reserves the right to perform random background/drug Screens to ensure the safety of client/DeepSeas data