Deel

Compensation

Full Description

Deel is a payroll and HR platform for global teams. We're looking for a Customer Success Manager to manage client relationships and immigration case workflows. The role combines legal expertise with commercial acumen, ensuring excellent client service and efficient case progression. Requirements • Act as the primary client-facing contact for assigned immigration matters • Conduct initial and follow-up consultations with prospective and existing clients • Translate legal advice into clear, client-friendly guidance • Identify opportunities for additional services and cross-selling in line with client needs • Manage end-to-end case lifecycles, including document collection, timeline management, and submissions • Ensure all cases are progressed in line with regulatory requirements and internal service standards • Liaise with government authorities, consulates, and external stakeholders where required • Maintain accurate and up-to-date case records within case management systems • Raise awareness and increase feature usage by Deel Immigration clients • Apply legal knowledge to assess eligibility, risks, and procedural requirements • Escalate complex legal issues to supervising counsel in a timely manner • Remain informed of changes in immigration law, policy, and practice • Ensure compliance with internal policies, regulatory obligations, and client confidentiality requirements • Adhere to agreed service level agreements and quality benchmarks • Contribute to process improvement initiatives and knowledge sharing Benefits • Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including optional WeWork access