Decisely

Compensation

Full Description

ICHRA Account Manager (Licensed)Who We Are At Decisely, we’re revolutionizing the InsurTech industry by reimagining how employee benefits are delivered. Our mission is simple yet powerful: to empower employers and employees with smarter, more flexible benefit solutions that truly make a difference. As a client-first, service-driven organization, we pride ourselves on building long-term, trusted partnerships. Our diverse, inclusive culture values curiosity, collaboration, and innovation—and we’re looking for passionate professionals who share our commitment to putting clients at the center of everything we do. If you’re energized by solving complex challenges, delivering white-glove service, and shaping the future of benefits, we want to hear from you. Your Role: ICHRA Account Manager As an ICHRA Account Manager, you’ll serve as a strategic advisor and relationship owner for a portfolio of clients navigating our Individual Coverage Health Reimbursement Arrangement (ICHRA) solution. You’ll guide employers through onboarding, ensure smooth platform implementation, and provide consultative support year-round to drive success, retention, and growth. This is an ideal role for someone who thrives on translating regulatory complexity into practical, client-friendly solutions, all while delivering exceptional service in a fast-paced, remote-first environment. What You’ll Do Client Onboarding & Implementation • Guide new clients through the ICHRA onboarding process—plan design education, platform setup, document submission, and compliance checkpoints. • Partner with Sales, Operations, and Implementation teams to ensure seamless account configuration and go-live execution. • Deliver customized training and communications that instill client confidence and clarity. Client Success & Relationship Management • Serve as the primary relationship owner for your client portfolio, including ICHRA and ancillary voluntary benefit lines (Accident, Critical Illness, Hospital Indemnity). • Build consultative, trust-based relationships by understanding client goals, challenges, and growth opportunities. • Lead renewal planning and strategic check-ins to optimize client outcomes. • Identify upsell/cross-sell opportunities to expand benefits offerings and deliver additional value. Education & Enablement • Provide branded toolkits, FAQs, and resources to support employer clients and their employees. • Track feedback and escalate issues to improve employee satisfaction. • Collaborate with compliance and support teams to ensure timely resolution of service requests. Operational Excellence • Manage client activities, renewals, and escalations in CRM (Salesforce preferred). • Troubleshoot technical issues in collaboration with product and support teams. • Identify trends, recommend process improvements, and advocate for product enhancements. What Success Looks Like • Trusted Partnerships – You’re seen as a proactive, consultative advisor who clients rely on. • Benefits Expertise – You apply deep knowledge of ICHRA, group health, and voluntary benefits while navigating ACA, HIPAA, and ERISA with confidence. • Clear Communication – You simplify complex topics into actionable, client-friendly guidance. • Project Mastery – You balance multiple accounts, timelines, and priorities with precision. • Service Excellence – You deliver responsive, empathetic support that exceeds expectations. What You Bring • 3–5 years of experience in account management, benefits implementation, or HR consulting, ideally in health insurance or SaaS-based benefits technology. • Working knowledge of ICHRA, group health, and voluntary benefits (required). • Familiarity with HRIS tools, enrollment platforms, and CRM systems (Salesforce a plus). • Clear and confident communication skills, with the ability to simplify technical or regulatory complexity. • Strong organizational skills and exceptional attention to detail. • Bachelor’s degree preferred. • Life & Health license required. CEBS/PHR certification a plus. • Bilingual (Spanish) is a plus! You’ll Thrive Here If You… • Lead with empathy and clarity in every client interaction. • Love simplifying complexity into meaningful client solutions. • Enjoy building long-term partnerships and making measurable impact. • Excel in a remote-first, high-performance environment. • Take pride in helping employers modernize how they deliver benefits. Why Join Decisely? • A mission-driven culture where people and purpose come first. • Remote-first flexibility while staying connected with a collaborative team. • Professional growth pathways, mentorship, and resources for advancement. • The chance to shape the future of InsurTech with innovation and impact. • Competitive compensation, licensing support, and comprehensive benefits. Additional Information • Remote role with occasional travel (up to 10%) for client meetings or team events. • Requires ability to sit or stand for extended periods and communicate clearly via phone/video.