$120K - 180K a year
Provide technical product support and lead solution deployment discussions while managing client integrations and driving product roadmap feedback.
10+ years in technical customer-facing roles in banking/payment/social/e-commerce, technical degree, excellent communication, and project management skills.
About the position Responsibilities • Provide product support, escalation, and resolution of technical issues • Architect machine learning and rule-based solutions for customers' fraud problems • Lead solution deployment deep dive discussions in late stage pre-sales calls • Understand client use cases and define plans to achieve success criteria • Manage integration and product implementation process for customers • Conduct and coordinate business reviews and presentations with clients • Drive product roadmap by communicating client feedback to internal teams • Attend meetups, events, and conferences as a technical ambassador Requirements • 10+ years of experience in banking, payment, social, or e-commerce industries, as customer facing technical roles e.g. technical account manager or solution consultant • B.A./B.S. degree in a technical or analytical discipline • Excellent communication and presentation skills • Strong time and project management ability with focus to ensure deadlines are met Nice-to-haves • Experience in fraud detection and risk management is a big plus • Coding and database experience (e.g. Python, Java, SQL) a plus Benefits • Bonus • PTO • Stock Option • Health Benefits
This job posting was last updated on 10/6/2025