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DataVisor

DataVisor

via Talents By Vaia

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Director of Technical Account Management & Customer Success

Anywhere
Full-time
Posted 9/29/2025
Verified Source
Key Skills:
fraud detection
risk management
technical account management
solution consulting
machine learning
rule-based solutions
client presentations
project management

Compensation

Salary Range

$120K - 160K a year

Responsibilities

Provide product support and escalation, architect fraud solutions, lead pre-sales discussions, manage integrations, conduct business reviews, and drive product roadmap.

Requirements

10+ years in customer-facing technical roles in banking, payment, social, or e-commerce industries, strong communication and project management skills, and a technical or analytical degree.

Full Description

About the position Responsibilities • Provide product support, escalation, and resolution of technical issues • Architect machine learning and rule-based solutions for customers' fraud problems • Lead solution deployment deep dive discussions in late stage pre-sales calls • Understand client use cases and define plans to achieve success criteria • Manage integration and product implementation process for customers • Conduct and coordinate business reviews and presentations with clients • Drive product roadmap by communicating client feedback to internal teams • Attend meetups, events, and conferences as a technical ambassador Requirements • 10+ years of experience in banking, payment, social, or e-commerce industries, as customer facing technical roles e.g. technical account manager or solution consultant • B.A./B.S. degree in a technical or analytical discipline • Excellent communication and presentation skills • Strong time and project management ability with focus to ensure deadlines are met Nice-to-haves • Experience in fraud detection and risk management is a big plus • Coding and database experience (e.g. Python, Java, SQL) a plus Benefits • Bonus • PTO • Stock Option • Health Benefits

This job posting was last updated on 10/6/2025

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