Datarails

Compensation

Full Description

Description: • Manage and lead a team of implementation CSMs, including hiring, training, coaching, mentorship, and performance reviews. • Oversee multiple implementation projects, project plans, timelines, and scoped hours; be technical focal point and review/approve implementation completion and handoff. • Serve as escalation point for customers and team members; conduct status meetings and provide project updates; maintain a small portfolio (~2-4) of customers. • Collaborate with sales, live, and product teams; provide product feedback; participate in Product expert group; improve implementation playbook and subprocesses. Requirements: • 5+ years of industry experience and/or 1.5+ years of experience at Datarails, ideally in a customer-facing role. • Ability to operate independently and work with management to improve the organization operations. • History of building and maintaining strong collegial relationships, knowledge-sharing, and mentorship of team members. • Preference for candidates with experience as an onboarding buddy for new hires. • Strong communication skills; navigate difficult conversations and raise red flags. • Strong customer skills; able to serve as an escalation point and take point on challenging implementations. • In-depth understanding of Datarails products, sales, and processes. • Demonstrated track record of success in current role within Datarails. • Strong relationships with key internal stakeholders and deep understanding of the company's customer base. Benefits: • Meaningful equity • US: 401(k) plan with up to 4% match and HSA & FSA Options • Canada: RRSP with up to 4% match • US: 100% paid medical, dental, and vision coverage for employees and 100% paid medical and 80% paid dental and vision coverage for dependents • US: $540/year toward glasses, sunglasses, or contact lenses from XP Health for employees enrolled in any Guardian Vision plan • Canada: Extended health, vision, and dental through Manulife (Manulife Gold plan) and virtual healthcare from Dialogue via Manulife. • Calm app membership • Paternity leave • Flexible, unlimited sick time and PTO (we recommend 18-25 vacation days annually) • 12 paid company holidays • Life insurance • CPA/CFA license renewal reimbursement