DATAPRISE LLC

Compensation

Full Description

About the role: This role manages the Mobile Device Management (MDM) software for the Wireless Watchdog division by installing, deploying, updating, and monitoring policy, profiles, configurations, and applications on client owned devices. In addition, the MDM Project Manager is responsible for providing technical support to customers via telephone, web, and face to face. This includes installing, diagnosing, repairing, and maintaining the MDM software on client applicable hardware for optimal security and policy adherence. Why Dataprise? • Dataprise is a private equity backed company whose mission is to grow organically and inorganically through the acquisition of solid performing businesses that are well aligned to our philosophies and values. • Our mission is to delight our clients and create an outstanding people experience both internally and externally. • We are an employee focused organization that prioritizes employee retention, satisfaction, and empowerment. • We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees. • Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities. • A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program. • A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO. • Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family, company-paid Employee Assistance Program (EAP), and 401(k) with company match. • An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there. What You’ll Do: • Own and operate Client deployed MDM solution. • Upload, update, maintain, and delete iOS, MAC OS, Android and Windows Apps. • Test and QA new iOS and Android releases; manage the deployment process and schedule. • Manage users and ensure user data is accurate in the MDM. • Create, configure, and maintain security policies on the MDM and maintain enforcement. • Understand MDM reporting capabilities and provide weekly reports to Mobile Architect. • Create, update, and maintain users and device owners in the MDM. • Assess MDM capabilities and provide recommendations on optimization and usage. • Provide hardware and software support for IOS, MAC OS, Android and Windows devices enrolled into client’s MDM Solution. • Work with customers to resolve technical issues. • Work with customers to plan/scope new projects, configuration and settings within MDM environments. • Coordinate with the Account Manger team to create onboarding processes/documentation for internal support. • Create user enrollment documentation (Tips, tricks, FAQs) as client is onboarded. • Create user documentation (Tips, tricks, FAQs) as new features and Apps are deployed. • Maintain the Enterprise Mobility page under the guidance of the Mobile Architect. • Understand Apple DEP and VPP. • Maintain Apple Business/Knox/Android Enterprise Tokens and Certificates up to date. • Understand and create different tags and groups by location, department, and use case. • Maintain the Client’s WWD Client portal MDM settings. • Assist with piloting and testing new Apps for enterprise use. • Pilot/Test/Configure/Deploy new profiles and settings on behalf of the client. • Maintain a good standing relationship and meeting cadence with MDM Client, ensuring customer relationship success. • Inform/suggest changes on client accounts to increase productivity and streamline processes. • Stay abreast of new wireless technology and solutions for clients. • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. What Skills & Experience You’ll Need: • 2+ years of experience in a computer hardware environment, or the equivalent combination of formal education, training, and experience. • Degree in a computer-related field, MIS, IT, or related field skills, or the equivalent combination of training and experience. • Attention to detail and excellent troubleshooting and problem-resolution skills. • Ability to adhere to and meet deliverables following strict service level agreements. • Knowledge of computer hardware and software including recent Microsoft and Mac operating systems, and Microsoft and Mac common desktop applications. • Knowledge of mobile device hardware and software including iOS and Android platforms. • Working knowledge of Cisco Meraki, VMWare Airwatch, Microsoft Intune, or Jamf. • Basic API and scripting skills highly desired. • A+ or similar certifications are a plus. • Demonstrated ability to assist and communicate well with internal customers. • Excellent customer service skills. • Ability to prioritize among multiple, competing requests. • Must be a self-starter with strong organization skills. Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD! Dataprise is an Equal Opportunity Employer.