Databricks

Compensation

Full Description

Description: Build and lead a team of Delivery Solution Architects (DSAs). DSAs lead the post-sales technical strategy for our largest Enterprise customers, focusing on ensuring use cases go into production as quickly and smoothly as possible.; As a DSA Manager, you will shape and monitor the post-sales execution strategy for the customers in your region, in close collaboration with our sales, pre-sales, and professional services teams, as well as partners.; Responsible for the DSA team in the AMER Enterprise Manufacturing region and report to the DSA leader in the AMER region.; Make investment decisions in collaboration with your region's sales and pre-sales managers.; Help shape and adjust the DSA role's value proposition for your region and promote it to sales teams and customers.; Be the technical sponsor and thought leader for a select number of customers.; Hire and coach your team (of Delivery Solution Architects) to prioritize and work with different customer stakeholders up to C-level executives, with the goal of driving usage growth by getting use cases into production faster.; Contribute to the creation of assets to build the Delivery Solution Architecture practice and improve effectiveness and consistency in working with customers.; Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals (usage growth, career growth and hiring); Hire, coach, and grow a team of Delivery Solutions Architects for a company in high-growth mode; Keep your team of DSA’s ahead of the technical curve; Assign accounts and distribute work across individuals for optimal customer coverage and team balance; Inspire the team to be customer-obsessed by understanding customer goals, their use cases, and Databricks technology; Build relationships and partner with Sales, pre-sales, and professional services teams to accelerate the growth of customers; Work with cross functional teams to reduce customer risk and help your team with escalations and address any issues or blockers; Lead team activities to monitor customer progress and forecast growth; Provide input to grow and improve internal processes, drive operational rigor and lead programs that drive impact across the organization; Maintain a robust hiring pipeline at all times. Requirements: 7+ years of successful experience in a customer-facing role; Proven delivery experience in SaaS Technologies, particularly in the areas of Data Analytics, Data Warehousing, Data Engineering, ETL, Machine Learning, AI or Data Science.; Experience building and leading technical post-sales teams - hiring, onboarding, and enabling post-sales professionals; Trusted advisor to technical executives who guide strategic data project delivery decisions; Lead a team through best practices for architecture discussions, use case Go-Lives, creating project and execution plans, and customer growth strategy; Create a positive morale for the team and help foster a working relationship between Field Engineering, Sales, and other important internal partners; Experience in delivery and deployment of workloads or data products into production, e.g,. in a delivery architect, project manager, devops, or service/product owner role; Conversant with business issues our customers face today, and likely big data use cases in different industries. Benefits: At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.