Data Clean LLC

Compensation

Full Description

Job Details Job Location Los Angeles - Anaheim, CA Remote Type Fully Remote Salary Range $70000.00 - $80000.00 Base+Commission/year Travel Percentage None Job Shift Any Description Data Clean is a leading provider of critical environment management solutions for mission critical environments, including data centers, cleanrooms, and life sciences facilities. For over 45 years, we've helped protect the performance and reliability of some of the world's most demanding spaces. Our clients include top general contractors, hyperscale cloud providers, colocation facilities, and enterprises that rely on safe, compliant, and expertly maintained environments. Data Clean is ISO 9001:2015 and ISO 14001 certified, demonstrating our commitment to service excellence and operational efficiency. As the Customer Support Manager at Data Clean, you will play a pivotal role in maintaining and expanding our client relationships. Your primary focus will be on ensuring the successful renewal of existing contracts and working to upsell additional products/services. You will establish yourself as a subject matter expert and reliable business partner to each client by learning about their facilities, understanding their wants/needs, their service history, and the overall relationship Data Clean has with them. As a CSM, you will provide general support to all clients within your book of business. This involves becoming highly proficient in all of Data Clean's systems and processes, enabling you to own the scheduling of service, maintain client relationships, and work cross-functionally to provide a world-class customer experience and grow our existing business. What You'll Work On • Contact all previous and current accounts due for renewal to maintain and grow business. Refer to AM -> CSM Handoff Process. • Meet KPIs and Monthly Activity Benchmarks for calls, emails, contract renewals, and expansion opportunities generated • Generate renewal proposals and manage any contract (scope or price) increases approved by Account and/or Regional Managers. • Work closely with the operations team to schedule and ensure service delivery that aligns with client expectations • Enter all service and scheduling information into systems and manage the account going forward by scheduling future activities/tasks in Pipedrive to nurture the relationship • Identify and close expansion opportunities for additional cleaning services, locations, or products • Run Renewal Reports and the Potential Sales Report - 2 months ahead - to schedule future renewal services and any current renewal services that have not yet been scheduled • Address client concerns and work to resolve any issues to secure renewals • Assist with providing crew names, service reminders, and customer satisfaction surveys • Add contracts/POs into Acumatica and as a "file" on the account in Pipedrive • Retrieve COI requirements from clients and work with Lockton to produce and send insurance documents (COI's) to client for job site insurance • Retrieve upsell opportunities generated from technicians. • Proactively provide support with month-end clean up and unscheduled task items. • Familiarize yourself with any mandatory customer systems such as Corrigo, Procore, Ariba, etc. • Present regular updates to the management team on expansion and renewal activities • Perform other duties as assigned. Role Requirements & Perks Qualifications • High school diploma or equivalent; bachelor's degree preferred • Minimum of 3 years' experience in similar role; service industry experience preferred • Deep understanding of how organizations function, including company cultures, business practices, and budgeting processes. Skilled at interpreting financial data and reporting to identify trends, gaps, and opportunities for growth. • Naturally driven to achieve results with a clear sense of purpose and urgency. Skilled at prioritizing high-impact tasks, eliminating distractions, and developing actionable plans to meet goals efficiently. • Uses logical reasoning to solve complex challenges. Skilled in analyzing data to uncover insights and make informed decisions. Negotiates effectively, even under pressure, while maintaining fairness and gaining trust. • Proficient in managing all aspects of project execution. Strong organizational skills with the ability to align people, processes, and resources to deliver efficient, high-quality outcomes. • Strong communicator who can engage effectively with individuals at all levels, both internally and externally. Builds and maintains positive, productive relationships through trust, empathy, and professionalism. • Clear and persuasive communicator across a range of formats and audiences - from one-on-one interactions to large group presentations. Leads conversations with confidence, inspires emotional engagement, and earns the trust of stakeholders. • Able to convey complex ideas clearly and concisely in both formal and informal written communications. Skilled in organizing content to ensure clarity, impact, and alignment with audience needs. • Committed to enhancing both people and processes. Passionate about delivering high-quality products and services that meet or exceed expectations of internal and external stakeholders. • Demonstrates sound judgment and makes timely, well-considered decisions based on the situation at hand. Focused on outcomes that improve organizational performance and align with strategic goals. Benefits • Competitive pay, based on experience and location. • Base salary range $70,000 - $80,000 • Commissions • Growth Sharing Incentive Plan eligible - our company-wide long-term incentive plan • Paid on-the-job training, and continued learning, including certifications • Paid Time Off • Medical, Dental, Vision plans • Life, Disability and other Voluntary coverage • 401k + matching • Employee Assistance Program • Promotion opportunities We are an Equal Opportunity Employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.