Daniel Management Group

Compensation

Full Description

Senior People Operations Manager Reports To: Vice President of Operations Location: Chicago, IL (Hybrid) Overview The Senior People Operations Manager oversees the full employee lifecycle and HR operations for a multi-state real estate management company. This role blends hands-on execution with strategic oversight—ensuring compliance, efficiency, and an exceptional employee experience. You’ll partner closely with company leadership to strengthen HR systems, optimize processes, and drive initiatives that support engagement, retention, and organizational growth. Key Responsibilities Employee Lifecycle & Compliance • Manage onboarding and offboarding processes, including offer letters, background checks, I-9 verification, and benefits setup. • Maintain compliance with multi-state employment laws, FMLA, and labor requirements. • Handle employee separations, final pay coordination, unemployment claims, and documentation. • Serve as the point of contact for HR inquiries, workplace issues, and policy interpretation. Payroll & Benefits • Oversee payroll accuracy for hourly and salaried employees, coordinating with TriNet and Accounting. • Ensure PTO, bonuses, commissions, and reimbursements are processed correctly and on schedule. • Manage benefits administration, including open enrollment, new hire enrollments, and leave programs. • Partner with TriNet, Unum, and brokers to resolve benefits and payroll concerns. Performance, Training & Development • Coordinate annual review cycles and goal-setting processes. • Maintain and update review forms, training requirements, and compliance certifications (e.g., sexual harassment, fair housing). • Support supervisors with employee coaching, documentation, and performance management. • Develop and update SOPs and Helpdesk materials to ensure consistent processes and knowledge sharing. Employee Engagement & Culture • Lead employee recognition and communication initiatives—anniversaries, milestones, holiday programs, and company announcements. • Promote a culture of transparency, collaboration, and accountability. • Support conflict resolution, mediate team concerns, and ensure alignment with company values. Operational Systems & Process Management • Administer employee access to key company systems (TriNet, AppFolio, M365, RingCentral, Zendesk, etc.). • Collaborate with IT and Operations to maintain accurate access, permissions, and directories. • Oversee HR data integrity, reporting, and compliance documentation. • Partner with leadership to streamline property onboarding, improve workflows, and support special projects. Qualifications • Bachelor’s degree in Human Resources, Business, or related field; HR certification preferred. • 5+ years of HR or People Operations experience, including multi-state compliance. • Experience with HRIS and payroll systems (TriNet strongly preferred). • Deep understanding of HR best practices, FMLA, ADA, and wage/hour laws. • Excellent communication, organization, and problem-solving abilities. • Proven ability to manage both day-to-day operations and long-term strategic projects. Core Attributes • Highly organized and detail-driven • Empathetic communicator with sound judgment • Process-improvement mindset • Collaborative and adaptable in a fast-paced environment • Trusted resource for both employees and leadership We Offer: As a Senior People Operations Manager, you will enjoy a comprehensive benefits package designed to support your personal and professional well-being, including: Health & Wellness: • Medical, Dental, and Vision Insurance: Comprehensive coverage for you and your family. • Flexible Savings Account (FSA): Pre-tax savings for qualified medical expenses. • Life and Disability Insurance: Employer-sponsored life insurance and short-term/long-term disability coverage (as of 2025). • 401(k) Plan: Secure your future with our retirement savings plan Perks: • Paid Time Off (PTO): Generous vacation time, personal days, and 9 paid federal holidays. • Flexible Work Schedule: We offer an entirely remote work environment to accommodate flexibility. • Employee Discount Program: Premium, rotating discounts with third party vendors Professional Development: • Continuing Education and Certification Reimbursement: Support for obtaining industry certifications (e.g., CPM, Real Estate License) and attending relevant training programs with prior approval. • Career Advancement Opportunities: We promote from within and provide pathways for career growth within the organization. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive life of all responsibilities, duties, and skills required of personnel so classified. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. Benefits: Full-time employees are eligible for a comprehensive benefits package that includes: • Health, dental, and vision insurance • 401(k) retirement plan • Life insurance coverage • 10 days of paid time off annually • 8 paid federal holidays plus 2 additional personal holidays • Competitive salary, based on experience We are proud to be an equal opportunity employer committed to fostering an inclusive and respectful workplace. All qualified applicants are encouraged to apply. A drug-free work environment is maintained, and employment is contingent upon successful completion of a background check. Job Type: Full-time Pay: $80,000.00 - $90,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: Remote