DANB

Compensation

Full Description

If interested, please email Steve Nunberg at snunberg@danb.org with a copy of your current resume. Job Summary: The Director of Exam Development and Assessment Operations provides strategic and operational leadership for DANB’s exam development infrastructure across national and state-specific certification programs. This role ensures exam development activities are executed consistently, documented thoroughly, and supported by scalable systems and staffing models. This role supports DANB’s professional model by ensuring certification and assessment programs are structured, current, and scalable in ways that align with workforce pathways and state regulatory needs. The Director partners closely with DANB’s psychometric experts, internal operational teams, and cross-functional stakeholders to operationalize psychometric requirements while maintaining appropriate role separation. This role focuses on exam development operations, workflow design, quality assurance, and governance alignment. This role follows a hybrid work arrangement, with the majority of time worked remotely, with some in-office requirements in our downtown Chicago office. Occasional travel to events and organizational meetings is expected. Essential Duties and Responsibilities: A. Exam Development Operations • Lead and continuously improve end-to-end exam development workflows, including item development coordination, form assembly logistics, publishing readiness, and quality control. • Maintain exam development calendars and dependencies to support predictable, defensible delivery cycles. • Ensure consistent execution across multiple programs and jurisdictions. • Operationalize psychometric requirements by coordinating inputs, timelines, documentation, and readiness activities in partnership with psychometric experts. B. Quality Assurance & Risk Management • Partner with internal teams and vendors to support exam and item integrity and security, including controls for item exposure, release readiness, and incident response. • Implement operational QA frameworks, including dual-verification controls, documentation standards, and release readiness processes. • Identify operational risks and capacity gaps; recommend mitigation strategies to leadership. • Ensure exam development operations support validity, reliability, and defensibility. C. Governance & Committee Support • Support the Exam Programs Committee with governance-appropriate materials and reporting. • Translate committee guidance into executable operational plans. • Prepare high-level reporting focused on trends, risks, and oversight needs. • Conduct periodic portfolio-level reviews of all DANB exams to assess utilization, relevance, overlap, and alignment with workforce and certification pathways, and present findings and recommendations to leadership and appropriate governance committees. D. Workforce & Capacity Design • Design and support a distributed exam development operating model • Lead staffing recommendations, cross-training strategies, and succession planning. • Support onboarding and integration of exam development staff and contractors. E. Vendor & Technology Coordination • Coordinate with assessment delivery vendors and internal teams to align workflows with platform capabilities and security expectations. • Support system transitions with a focus on continuity, documentation, and operational excellence. F. Documentation & Accreditation Readiness • Ensure exam development and scoring workflows are fully documented and maintained. • Lead documentation sprints and periodic reviews. • Support accreditation and reaccreditation readiness activities. G. Continuous Improvement • Monitor industry best practices in credentialing and assessment operations. • Recommend process improvements that strengthen operational resilience and scalability.