Danaher Corporation

Compensation

Full Description

Job Description: • Provide technical support to customers through telephone and other forms of communication • Provide resolutions to Hardware, Software, Assay and Training related calls • Distinguish between hardware, reagent, and software issues • Mentor and provide peer assistance for routine troubleshooting Requirements: • Associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry • 1+ years of experience in a medical laboratory, medical technology call center, or customer service environment • Ability to clearly articulate and provide directions over the phone or via email • Previous troubleshooting experience on electromechanical instrumentation (a plus) • Experience in a Customer Service environment (a plus) Benefits: • Health insurance • 401(k) • Paid time off • Flexible work arrangements • Bonus/incentive pay