Dameno | Monaco Real Estate

Compensation

Full Description

Job Description: • Investigate, troubleshoot, and resolve complex technical issues related to our software products, diving deep into the code when necessary. • Collaborate with the Tier 1 support team to address escalated support tickets, providing expert guidance and assistance. • Document customer interactions and resolutions in our Zendesk ticketing system, maintain accurate records, and ensure proper follow-up. • Work closely with the development team to identify, report, and resolve software bugs. • Contribute to creating and maintaining knowledge base articles, technical documentation, and other support resources. • Participate in ongoing training to stay current with product updates, new features, and industry trends. • Provide feedback and recommendations to improve product functionality, usability, and performance. Requirements: • Bachelor's degree in computer science, Engineering, or a related field is preferred. • 3-5 years of experience in a technical support or software development role, preferably in a software or technology company. • Strong problem-solving skills and the ability to troubleshoot complex technical issues independently. • Proficient in programming languages, such as Java, JavaScript, or Python, and experience with web technologies and databases. • Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical users. • A customer-centric mindset with a passion for delivering exceptional service and building solid relationships. • Familiarity with the Zendesk ticketing system, CRM platforms, and remote support tools. • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. Benefits: • Unlimited paid time off • 13 paid holidays • Unlimited wellness (sick) time off • Medical, dental, and vision benefits (Blue Cross Blue Shield) - medical benefits start on day one! • Company-paid life insurance • Short-term & long-term disability • 12 weeks paid maternity leave • 4 weeks paid paternity leave • Automatic enrollment into our 401k • Access to physical and mental wellness programs • Financial literacy training with Fidelity • Exceptional colleagues with a passion for global education!