Dahl Consulting

Compensation

Full Description

Member Tech Support Representative • Contract-to-hire • Worksite Location: Remote | must be located within 50 miles of St Louis, MO • Compensation: $19.00 per hour (W2) • Start Date: 11/03 • Required Hours of Availability: 8am-6pm CST • What you will do as a Member Tech Support Representative: • Provide compassionate and professional technical support to members through inbound calls, helping troubleshoot and resolve issues with online accounts via both web and mobile platforms. • Ask clear, targeted questions to identify the root cause of technical problems and gather detailed information for internal IT teams. • Document member interactions and technical issues thoroughly and accurately to support reporting and issue resolution. • Use sound technical knowledge and strong problem-solving skills to guide members through solutions in a way that’s easy to understand. • Deliver exceptional service with patience and empathy, ensuring each member feels supported and valued. • What you will bring to the Member Tech Support Representative role: • High school diploma or equivalent. • At least 2 years of experience in technical support and/or customer service, with healthcare experience strongly preferred. • Excellent troubleshooting skills, computer savvy, and proficiency in navigating multi-screen workstations and multiple applications simultaneously. • Strong communication skills with the ability to de-escalate challenging situations and explain complex concepts simply. • Reliable attendance, critical-thinking skills, and a genuine desire to help others while advancing your career. • Proficiency with MS Office applications and a professional remote work setup, including the ability to be on camera for meetings and trainings. As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you! Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/