Cynosure Technologies LLC

Compensation

Full Description

Job Title: Business Analyst with HRSD/HR service management Location: New Jersey (Remote) Contract: W2/1099 Key Responsibilities: • Serve as a bridge between business stakeholders and the ServiceNow development team, gathering, analyzing, and documenting business requirements for HRSD processes. • Collaborate with Product Owners and Scrum teams to refine, prioritize, and manage the product backlog. • Define user stories, acceptance criteria, and test cases that align with business objectives and ensure seamless implementation. • Use AI-driven tools to assist in requirements analysis, data interpretation, and to generate insights that inform development. • Participate in Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and demos. • Conduct process analysis and recommend improvements to optimize HR service workflows within the ServiceNow platform. • Assist in the creation of documentation, training materials, and user guides, leveraging AI tools for efficiency. • Facilitate communication and collaboration across cross-functional teams to ensure project milestones are met. • Support the testing and validation of solutions, ensuring they meet business needs and specifications. • Stay informed about AI advancements and explore how emerging AI tools can enhance project delivery, process automation, and stakeholder engagement. • Keep abreast of ServiceNow HRSD features, best practices, and industry trends to recommend enhancements. Required Skills & Qualifications: • Proven experience as a Business Analyst, preferably within ServiceNow HRSD or similar HR service management platforms. • Strong understanding of HR processes and service delivery models. • Hands-on experience working in Agile/Scrum development environments. • Demonstrated ability to utilize AI tools for requirements gathering, analysis, or process improvement (e.g., natural language processing, AI-based documentation, or data analysis tools). • Excellent stakeholder management and communication skills. • Ability to analyze complex business problems and translate into clear, actionable user stories. • Familiarity with Agile tools (e.g., Jira, Rally) and ServiceNow platform. • Knowledge of ITSM/ITIL frameworks is a plus.