CYNET SYSTEMS

Compensation

Full Description

Job Description: Pay Range: $27.10hr - $32.10hr Responsibilities: • Manage daily email communications with customers and handle 50 60 daily service calls. • Create and dispatch service tickets, working closely with project managers and the customer service team. • Review technician notes to ensure tickets are completed accurately. • Plan and coordinate the schedule for the following week. • Support and prioritize activities across branch offices and the Digital Service Center. • Act as the main point of contact for customers, ensuring expectations are met. • Schedule resources to support service agreements and urgent calls. • Make decisions on resource allocation, materials, and scheduling based on urgency and contractual obligations. • Order and track parts and subcontractors using the service platform. • Review time-and-material service orders for cost and scope completion and process invoices per billing practices. • Proactively follow up with customers after service completion to ensure satisfaction. Requirement/Must Have: • Strong customer service, organizational, and interpersonal skills. • Ability to manage high email and call volumes efficiently. Skills: • Excellent verbal and written communication skills. • Proficiency in Microsoft Office Suite. Qualification and Education: • High School Diploma or GED required.