CyberMaxx

Compensation

Full Description

Job Description: • Own GRR and NRR targets • Manage customer health scores across the business to inform forecasting renewals and expansion forecasts • Work collaboratively with the service delivery organization to ensure that we’re consistently delivering and demonstrating value of CyberMaxx's service offerings. • Develop and execute a comprehensive customer experience strategy aligned with company goals to enhance customer satisfaction and loyalty. • Lead efforts to map customer journeys, identify pain points, and implement strategies to improve the overall customer experience. • Champion the voice of the customer throughout the organization, leveraging feedback and insights to drive improvements in products, services, and processes. • Collaborate with various departments such as marketing, sales, product, and operations to ensure alignment in delivering a seamless customer experience. • Oversee customer service operations, ensuring high standards of service delivery, and implementing best practices for customer support and interaction. • Utilize customer data and analytics to derive actionable insights, measure customer experience metrics, and drive improvements. • Identify and leverage technology solutions and innovations to enhance the customer experience, streamline processes, and drive efficiency. • Build and lead a customer-centric team, fostering a culture of empathy, collaboration, and continuous improvement. Requirements: • 8+ years in Customer Experience leadership positions • Experience leading a team of quota carrying Account Managers • Strong leadership skills with experience in building and managing high-performing customer experience teams. • Cybersecurity industry experience is a plus • Strategic thinker with the ability to develop and execute customer experience strategies aligned with company objectives. • Proficiency in leveraging data and analytics to drive customer experience decisions and measure performance. • Excellent communication, interpersonal, and problem-solving skills. • Bachelor’s degree or equivalent work experience; MBA or relevant advanced degree preferred. • Highly motivated self-starter that does not require day-to-day management. • Ability to thrive in a fast-paced, high growth, and rapidly changing environment. • Experience presenting and engaging with audiences ranging from the End-User to C-Level Executives. Benefits: • Flexible Paid Time Off • 401k with a company match • Medical, Dental and Vision Coverage • Voluntary Short Term and Long-Term Disability • Employee Assistance Program with Mental Health Supplement • Voluntary Basic, Accidental, and other ancillary life insurance • Health Savings Account Contribution (with selection of a HDHP) • 10 annual, paid holidays