CyberCoders

Compensation

Full Description

Senior AI Engineer Location: 100% remote, however we can only hire people that are living in California at this time. We are an early stage startup on a mission to revolutionize how telecom companies engage with their customers. We are building an Agentic CRM platform, a next gen system that integrates LLM driven automation, real time data, and telecom operations to deliver intelligent, proactive, and deeply personalized customer experiences. If you have ever thought traditional CRMs were too rigid and reactive, you are going to love what we are building. What You'll Be Doing • You will build and maintain AI infrastructure including model fine-tuning, prompt engineering, and real-time inference pipelines. • You will collaborate with product and engineering to integrate AI capabilities deeply into the CRM workflows. • You will be responsible for owning the entire technology stack, building and scaling an agentic platform powered by LLMs and APIs, and guiding our technical roadmap to execution. • Develop and maintain AI pipelines for inference and model fine-tuning • Collaborate with product to design AI-driven workflows • Build and deploy synthetic data generator (rule base and expandable) • Implement data pipelines for structured and unstructured data • Own infrastructure choices (cloud, data, devops) and oversee efficient execution from prototype to production. • Establish development best practices for code quality, testing, performance, and compliance (esp. telecom grade standards). • Explore and implement cutting edge AI tooling including vector databases, RAG pipelines, agent frameworks, and observability systems. • Collaborate closely with the CEO on technical positioning, platform strategy, and long-term innovation roadmap. What You Need • 7+ yrs of data and AI engineering experience • Hands on experience with LLMs, NLP, or applied AI systems • Strong programming skills in Python, Java and experience with AWS S3, ML frameworks (TensorFlow, PyTorch, etc.) • Knowledge of data pipelines, ETL, and real time processing • Experience deploying AI models in cloud-native environments • Deep expertise in full stack SaaS development backend, APIs, cloud, data systems • Proven experience designing or scaling AI-integrated platforms (bonus for agentic systems, LLM orchestration, or RAG frameworks) • Strong grasp of software architecture, distributed systems, and data pipelines • Experience in telecom systems, OSS/BSS, or CPaaS APIs is a major plus • A builder mindset comfortable going from whiteboard to code to customer feedback loops • Knowledge of generative AI frameworks (LangChain, LlamaIndex, OpenAI APIs, etc.) • Exposure to CRM or customer engagement platforms. • Experience working with telecom provisioning, billing, or customer lifecycle systems is a plus. Email Your Resume In Word To Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also: nitu.gulati-pauly@cybercoders.com • Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : NNG-1875910 -- in the email subject line for your application to be considered.*** Nitu Gulati-Pauly - VP of Recruiting & Strategic Accounts For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance. This job was first posted by CyberCoders on 09/01/2025 and applications will be accepted on an ongoing basis until the position is filled or closed. CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.