CVS Health

Compensation

Full Description

Job Description: • Define the enterprise Agentic AI vision and roadmap, aligned to business outcomes (cost reduction, revenue growth, productivity, experience uplift). • Establish clear differentiation between LLM tools, copilots, workflows, and autonomous/multi-agent systems. • Identify and prioritize high-value agentic use cases (e.g., customer support resolution, claims/prior auth automation, contract leakage reduction, operational orchestration, developer productivity). • Own the design and evolution of the Agentic AI Platform. • Lead delivery of production-grade agentic solutions, not POCs. • Ensure agents are embedded into real digital experiences (chat, IVR, portals, internal tools). • Drive build-once, reuse-everywhere agent capabilities across channels and domains. • Define and enforce Agentic AI governance frameworks, including safety boundaries and guardrails, explainability and auditability, data privacy and security controls, bias, hallucination, and failure-mode mitigation. • Build and lead high-performing AI engineering and applied science teams. Requirements: • 12+ years in software engineering, platforms, or AI/ML, with 5+ years in senior leadership roles. • Hands-on experience delivering AI systems at enterprise scale (not just experimentation). • Deep understanding of: • LLMs, SLMs, RAG, embeddings, vector databases • Agent frameworks and orchestration patterns • Distributed systems, APIs, event-driven architectures • Proven ability to operate in regulated, high-availability environments. • Strong executive communication and stakeholder-management skills. Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access