CV Resources

Compensation

Full Description

CV Resources is partnering with a real estate investment and development firm in search for a highly skilled and experienced Operations Manager to support the growing operational demands of our property management platform. This role will be responsible for driving consistency, efficiency, and excellence across our portfolio, working directly with on-site teams and senior leadership. The ideal candidate brings deep operational knowledge of Yardi Voyager, RentCafe marketing, and property management finance, and will play a key role in systems training, compliance oversight, and customer experience. Key Responsibilities: • Serve as a central resource and operational liaison between property sites and senior leadership. • Support and train on-site teams in the effective use of Yardi Voyager, including leasing workflows, rent collection, maintenance, and resident relations. • Lead deployment and optimization of RentCafe marketing, ILS marketing package levels and resident engagement tools. • Monitor and support Yardi P2P procurement workflows, invoice processing, and vendor compliance. • Review and ensure accuracy of financial reports, variance analysis, and assist with budget preparation and forecasting. • Field and resolve escalated resident and client concerns, collaborating with site teams to ensure positive resolution and service recovery. • Track and process utility bill-backs, including HOA reimbursement structures and commercial NNN reconciliations. • Create, refine, and deliver training programs to upskill on-site staff in operations, compliance, and systems use. • Monitor operational KPIs and compliance benchmarks across the portfolio. • Support due diligence, onboarding, or transitions for new properties. Qualifications: • Bachelor’s Degree required (Business, Real Estate, Finance or related field preferred). • Minimum 5+ years of experience in multifamily or mixed-use property management, with prior regional manager or senior property manager experience preferred. • Expert-level proficiency in Yardi Voyager and RentCafe required. • Strong knowledge of property operations, HOA pass-throughs, commercial lease structures (NNN/CAM reconciliations), and budget performance management. • Exceptional analytical skills with advanced proficiency in Microsoft Excel (pivot tables, lookups, modeling). • Experience with Yardi P2P or similar purchase order/invoice systems. • Proven ability to train, mentor, and support site teams in fast-paced environments. • Outstanding communication and problem-solving skills. • Customer-service mindset with a focus on accountability and results. • Entrepreneurial mindset to drive operational efficiencies and key performance indicators. • Ability to multi-task in a fast-paced environment. • Highly Organized with ability to develop and maintain standard operation procedures. • Desire to help and service the team through training and mentorship. • A team player who brings positive energy and leadership across departments. • Comfortable in both strategic and hands-on execution roles