Customer Service

Compensation

Full Description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. This position is responsible for managing the unit responsible for the production of customer-specific Extraterritorial (ETdocuments) for new/existing business in accordance with corporate guidelines, underwriting policy, benefit specifications, and statutory requirements. Manages the performance, overall quality and resource allocation to support all product lines, including key sales support components of benefit selection through booklet delivery. Oversee the creation and maintenance of standard and custom booklets. Implements strategies, projects and initiatives. JOB REQUIREMENTS: • Bachelor degree and 5 years health insurance contract operations experience OR Master degree with 2 years health insurance contact operations experience. • Knowledge of health products and procedures, underwriting requirements, contract and funding arrangements. • Analytical and reporting skills. • PC proficiency to include Microsoft Office Suite. • Project management skills. • Customer service experience and acumen. • Leadership skills. • Verbal and written communications skills to manage staff and operations, build relationships across the organization and with external key stakeholders, build consensus and issue resolution. PREFERRED REQUIREMENTS: • J. D. degree or 4 years experience in a leadership role with independent decision-making. • Knowledge of external adjudication processes. • Knowledge of large or national account contract specifications and processing systems. • Knowledge of corporate marketing practices, health insurance product lines and Par Plan operations. This position is a flex position (3 days in office; 2 days work from home). Visa sponsorship is not available #LI-Hybrid • CA INKT #LI-SM1 Compensation: $90,900.00 - $164,200.00 Exact compensation may vary based on skills, experience, and location HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. To learn more about available benefits, please click https://careers.hcsc.com/totalrewards