Customer Contact Services

Compensation

Full Description

About the position Customer Contact Services (CCS) is seeking a Systems Administrator – Cloud Platforms responsible for the administration and operational reliability of the organization’s core infrastructure, cloud services, and system integrations. This role manages systems across Microsoft 365, hybrid on-premises Active Directory, Azure Active Directory (Entra), AWS, and Azure environments, while maintaining network infrastructure and supporting system integrations across the organization. The Systems Administrator plays a key role in ensuring systems remain secure, stable, and well-maintained while identifying opportunities to improve efficiency through automation. This role is ideal for a systems administrator with approximately 3–6 years of experience managing Microsoft and cloud-based infrastructure who enjoys maintaining reliable systems, resolving complex technical issues, and improving operational processes. Responsibilities • Infrastructure & Cloud Administration Administer and maintain Microsoft 365, hybrid on-premises Active Directory and Azure Active Directory / Entra ID identity services. • Manage and maintain AWS and Azure cloud environments, including provisioning resources, monitoring systems, and maintaining operational stability. • Monitor system performance and implement improvements to maintain reliable infrastructure operations. • Systems Integration & Automation Develop and maintain API integrations between internal systems and third-party platforms such as CRM, ticketing, and reporting tools. • Create and maintain scripts using T-SQL, PowerShell, or Python to automate administrative and operational tasks. • Network Infrastructure Administer and maintain network infrastructure, including firewalls, VPN connectivity, DNS, and TCP/IP networking. • Diagnose and resolve complex infrastructure or connectivity issues affecting systems and services. • Security & Operational Reliability Implement and maintain security best practices across infrastructure, identity services, and cloud platforms. • Monitor systems and infrastructure services to ensure operational reliability and stability. • Participate in the IT on-call rotation to respond to critical system incidents after hours, troubleshoot outages, and restore services within defined response and resolution expectations. • Technical Leadership & Collaboration Serve as a technical resource for resolving complex infrastructure issues affecting business systems. • Maintain documentation for system configurations, integrations, and operational procedures. • Collaborate with vendors and internal teams on infrastructure improvements and technology initiatives. Requirements • Experience administering Microsoft 365 and Azure Active Directory / Entra ID • Experience managing or supporting AWS or Azure cloud environments • Experience managing or supporting Windows and Linux servers • Experience managing or supporting SQL Databases • Strong understanding of networking fundamentals, including TCP/IP, DNS, VPNs, and firewalls • Experience developing scripts using PowerShell or Python • Familiarity with API integrations • Familiarity with IT service management or ITIL practices • Strong troubleshooting and analytical problem-solving skills • Ability to communicate effectively with both technical teams and internal stakeholders Benefits • Hybrid remote option • Medical insurance (full-time employees) • Dental and Vision insurance (full-time employees) • 401k • Paid time off • Life insurance • Paid company observed Holidays • Employee events and activities • Advancement opportunities