CUMBERLAND UNIVERSITY

Compensation

Full Description

JOB DESCRIPTION POSITION INFORMATION Position Title Accounts Receivable Associate Hours per week Standard 37.5, some extended work hours at beginning of fall and spring semesters Posting date December 2025 Open Until Filled Yes Job Type Full-Time Internal Job Category Staff Position Purpose This position is charged with the responsibility to plan, organize, and manage the operations and activities of the accounts receivable functions of the University. Job Function Responsibilities include, but not limited to: • To possess the understanding of and the commitment to the University Mission. • Provide excellent customer service to students, faculty and staff daily to include dealing with special situations with students and /or parents. • Receive and post payments and other transactions to student accounts and various University accounts. • Receive and disburse financial aid funds to student's accounts. • Make timely deposits of funds received. • Prepare and mail monthly invoices sent to students with account balances. • Issue student refunds for credit balances after all payments, loans, scholarships, checks and work study earnings have been posted. • Disperse petty cash for paid receipts submitted by employees. • Audit Student Accounts on a daily basis for accuracy. • Balance and prepare daily deposits of all cash receipts to the various University bank accounts. • Prepare invoices for those students whose tuition is paid by their employer or other third party and special billing accounts. • After appropriate due diligence, send past due accounts to a collection agency and maintain records for collection accounts. • Print and distribute batches in order to reconcile receipts to student accounts and other University accounts on a daily basis. • Print and distribute month end reports. • Verify student billing and accept payments for all undergraduate and graduate students for official status during registration periods each semester including some extended work days. • Charge returned checks & return check fees promptly to student accounts and follow-up to insure amounts are collected. • Work closely with other office personnel and with all departments involving student account activity. • Keep student account information confidentially in accordance with the Family Education Rights and Privacy Act (FERPA). • Responsible for supervision of work study students. • Perform other duties/tasks as may be assigned and/or requested by the supervisor and/or superior. • To participate in and complete a Performance Management Process, following the guidelines set forth by the University. Knowledge, Skills and Abilities • Must have poise, even temperament and willing to accept all assignments • Must possess interpersonal skills to interact with students and parents, faculty and staff • Computer skills, including Microsoft Office • Excellent written and oral communication skills • Organization, record keeping and reporting skills • Ability to prioritize duties • Carries out duties and responsibilities with limited supervision • Makes decisions and establishes work priorities on essentially procedure-oriented operations. Experience Two years related experience in handling customer accounts; preferably in a higher education setting Education Required: Associate's Degree in Business or Accounting and two years related experience Preferred: College degree in accounting Physical Requirements and Working Conditions • Requires sitting, repetitious finger and wrist movement, speaking clearly, hearing conversations, hearing (with acuity), seeing near and far with depth perception and color vision • Business casual dress, no blue jeans except on special days