CULTURAL EXPERIENCES ABROAD LLC

Compensation

Full Description

Your Role: As the Manager of Partner Program Management, you’ll lead a team of Partner Program Managers (PPMs) to strengthen and expand institutional relationships, deliver exceptional service, and achieve enrollment and retention goals. This role combines people leadership with hands-on partner engagement, leveraging a sales-through-service model to drive organizational success. You will own the daily operations of the PPM team, guide priorities, and collaborate with the organization to ensure seamless support for our institutional partners. What You’ll Do: • Manage the PPM team, overseeing hiring, onboarding, development, and performance management to ensure a high-performing and engaged team. • Establish goals and key metrics to drive partner engagement, enrollment growth, and service excellence. • Serve as the primary escalation point for complex partner issues, collaborating with internal teams to resolve any concerns. • Maintain a small portfolio of strategic institutional partners to remain actively engaged in advising, relationship management, and enrollment support. • Partner with Institutional Relations leadership to develop and implement strategies for partner outreach, retention, and growth. • Collaborate with Marketing to create partner-specific materials and campaigns. • Oversee the development and maintenance of institution-specific advising and training resources. • Ensure accurate and timely invoicing and payment tracking in coordination with Finance. • Monitor and report on enrollment trends, providing insights and recommending adjustments to leadership. • Drive continuous process improvement, partnering with IT and Digital Experience teams to enhance systems and tools. • Maintain team records and partner information in the CRM, ensuring accuracy and consistency. • Champion equitable access and meaningful opportunities within the team and with our partners. Starting Salary: $70,000-$75,000 What Makes a Great Candidate: • 5+ years of experience in partner or client relationship management, customer service, or sales; with at least 2 years in a leadership or supervisory role. • Bachelor’s degree or higher. • Strong interpersonal, coaching, and team-building skills. • Excellent written and verbal communication abilities. • Proven ability to analyze data and make informed decisions. • Proficiency in Microsoft Office. • Strong organizational skills and the ability to manage multiple priorities. • Understanding of and commitment to student privacy and confidentiality. • Comfortable in a fast-paced, results-oriented environment. What Makes You Stand Out: • Experience studying, living, or working in multicultural environments. • Experience with international education or higher education administration. • Proficiency with Salesforce is highly valued. • Advanced degree is a plus. We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position. Who We Are: CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally. Why You’ll Love CEA CAPA: • Wellness & Snacks (In-Office): Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces. • Time Off & Giving Back: 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time—because balance matters. • Support for Your Whole Life: Benefits coverage for domestic partners and optional pet insurance, helping you care for everyone who matters most. • Perks & Discounts: Save at 35+ vendors, including Apple, HelloFresh, Walt Disney World, T-Mobile, and more. • Fun & Community: We encourage team connection and celebration, from office events to informal get-togethers and virtual hangouts—exact activities vary by team. Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.