CUJO AI®

Compensation

Full Description

🚀 CUJO AI® is a leader in artificial intelligence solutions for network service providers. We use machine learning and real-world data to develop cybersecurity, device intelligence, and parental control solutions that make internet connections safer for millions of homes. About The Role We are looking for a Principal Customer Delivery Manager to join our team. As a Principal Customer Delivery Manager, you’ll be the strategic driver behind the success of our customer accounts. You’ll oversee the integration and delivery of CUJO AI’s cutting-edge products and services, ensuring seamless execution and high customer satisfaction. This role is ideal for someone who thrives in a fast-paced, cross-functional environment and is passionate about turning complex challenges into impactful solutions. In This Role, You Will: • Own the end-to-end customer delivery lifecycle, ensuring timely and high-quality outcomes. • Collaborate with Product, Engineering, QA, Security, and Sales teams to align on deliverables and priorities. • Lead architecture reviews, change management processes, and incident resolution efforts. • Manage customer billing, cost estimation, and growth projections. • Facilitate firmware and cloud development testing, live sessions, and release communications. • Maintain and audit system access, manage onboarding/offboarding, and support customer systems. • Drive continuous improvement in delivery processes and customer engagement. Requirements: What We’re Looking For: • 7+ years of experience in Project or Program Management. • 4+ years in customer-facing roles, including 2+ years in Customer Success. • 3+ years in a Customer Delivery Manager role or equivalent. • Strong understanding of firmware delivery and AWS fundamentals. • Excellent communication skills and a proactive, solution-oriented mindset. • Experience with incident and change management, backlog triage, and cross-functional coordination. Why Join CUJO AI? • Flexible Work – Hybrid or fully remote options based on your location. • Team Gatherings – Annual company events and team activities. • Career Growth – Training bonuses for professional certifications and other learning opportunities. • Performance Bonuses – Company-wide annual bonus program. At CUJO AI, we value innovation, collaboration, and continuous improvement. Join us and work on technology that makes the internet safer! 📅 Apply by October 5, 2025 – but don’t wait! We’ll hire as soon as we find the right person. 📩 Apply via our recruitment portal. Questions? Email us at careers@cujo.com.