CSI

Compensation

Full Description

Job Description: Job Summary: CSI is seeking a Customer Technical Support to provide hands-on technical support for both internal and external customers. This role involves staging, installing, and troubleshooting CSI hardware and software products ensuring, seamless customer experience and reliable system performance. Key Responsibilities: Monitor and manage support requests via CRM. Respond to customer support calls and prioritize tasks based on issue severity. Research, test, and document issues requiring development escalation. Troubleshoot moderately complex issues across servers, databases, and applications. Serve as an escalation point for junior technical support staff. Build and configure servers, install CSI products, and manage hardware/software deployments. Handle equipment orders, database setup, security implementation, and shipping logistics. Participate in disaster recovery testing as needed. Mentor and train other technical support specialists. Perform additional duties as assigned. Outcomes & Impact: Timely resolution of customer technical issues. Delivery of a positive and professional customer experience. Ensure customer access and satisfaction with CSI products. Accurate and efficient handling of support requests. Qualifications: Education: Technical training or equivalent to a 2-year college or trade school. Experience: Minimum of 2 years in a relevant technical support role. Skills Required: Strong communication and reasoning abilities General SQL knowledge Analytical and administrative skills Proficiency in computer systems and troubleshooting As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs. For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com) Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future. Are you a current CSI employee? Please visit the Internal Career Site to view and apply for internal opportunities. As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com