Crypto.com

Compensation

Full Description

We are seeking a customer-obsessed, performance-driven VIP Relationship Manager to join our growing team. In this role, you will own a book of high-value customers of our Main App, delivering white-glove service to maximize client satisfaction, retention, and revenue growth. Your mission is to build deep, trusted relationships with top-tier customers, helping them to unlock more value through tailored support, insights, and product engagement. This is a high-impact role for someone who thrives at the intersection of client service, performance accountability, and the fast-based world or crypto. Key Responsibilities: Client Relationship Management: - Manage and grow a portfolio of high-value traders, acting as the main point of contact and advocate for each client. - Deliver concierge-level support and guidance, offering proactive outreach and rapid response to client needs. - Provide personalized insights, market intelligence, and platform tips to drive engagement and deepen client loyalty. Performance & Revenue Growth: - Identify and execute on cross-sell and upsell opportunities that align with client needs and behaviors. - Monitor client usage and AUM to uncover growth opportunities and retention risks. - Drive product adoption and trading frequency by surfacing relevant features and tools. Client Strategy & Collaboration: - Track client satisfaction through NPS and qualitative feedback loops, driving continuous improvement in service delivery. - Work closely with Product, Marketing, Risk, and Compliance to deliver a seamless client experience and elevate the voice of the customer internally. - Help grow the business through referrals, network expansion, and deep relationship-building. Requirements • 4+ years of experience in client-facing roles such as account management, relationship management, sales, or customer success—ideally in crypto, fintech, trading, or financial services. • Proven ability to manage high-value/HNW clients with exceptional service standards. • Deep understanding of crypto markets and trader behaviors (or strong eagerness to learn quickly). • Fluent in one or more languages relevant to your regional market; strong cultural awareness and appreciation required. • Highly organized, data-driven, and performance-oriented. • Confident communicator and trusted advisor with strong interpersonal skills. • Ability to thrive in a dynamic, fast-paced, and compliance-conscious environment. Life @ Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Are you ready to kickstart your future with us? Benefits Competitive salary Medical insurance package with extended coverage to dependents Attractive annual leave entitlement including: birthday, work anniversary Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Work Perks: crypto.com visa card provided upon joining Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. About Crypto.com: Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com. Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only.