Crum & Forster

Compensation

Full Description

Crum & Forster Company Overview Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com. Job Description The Senior Operations Analyst will play a critical role in supporting the operational efficiency and strategic initiatives for the TPA Oversight teams within Sharing Economy. This individual will be responsible for managing cross-functional workflows, ensuring timely and accurate handling of correspondence and documentation, and supporting key partnerships and compliance efforts. The role requires strong organizational skills, attention to detail, and the ability to collaborate across multiple teams. What you will do for C&F: Zendesk Ticket Management: Monitor, triage, and respond to operational tickets to ensure timely resolution and escalation as needed. Partnership Coordination: Coordinate strategy meetings for internal/external partners. Document Indexing: Accurately index and categorize incoming legal and regulatory documents; route correspondence such as attorney letters, FNOLs, and no-fault forms to the proper TPA for handling. Operational Calendar Oversight: Maintain and monitor the Litigation and Arbitration compliance calendars, ensuring deadlines and deliverables are met. Cash Call Reconciliations: Perform monthly reconciliations and reporting for cash call activities. Performance Metrics & Reporting: Assist with monthly and quarterly KPI data pulls and track action items from performance meetings. Additional Duties: Perform other related tasks as assigned. What you will bring to C&F: 3+ years of experience in claims operations, insurance, or related industry. Strong analytical and organizational skills. Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint) and other data visualization tools. Experience with Zendesk or similar ticketing systems. Excellent written and verbal communication skills. Ability to manage multiple priorities in a fast-paced environment. What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $32,700.00 to a maximum of $61,500.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-Remote