Crum & Forster

Compensation

Full Description

Crum & Forster Company Overview Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com. Job Description Crum & Forster (C&F) is seeking a dynamic and analytical Operations Analyst to join our Commercial and Executive Team. This role will serve as a strategic partner to business units, driving operational excellence through structured and unstructured problem solving. The ideal candidate will leverage data, process knowledge, and business acumen to identify opportunities, develop solutions, and support the implementation of initiatives that enhance efficiency, effectiveness, quality and customer experience. What you will do for C&F: Business Partnership: Collaborate with underwriting, Digital Team and other business units to understand operational challenges and opportunities. Problem Solving: Lead and support both structured (data-driven, process improvement) and unstructured (ambiguous, cross-functional) problem-solving initiatives. Quality Assurance: Monitor and evaluate QA strategy, ensuring compliance with standards and identify areas for improvement. Data Analysis: Collect, analyze, and interpret operational data to identify trends, root causes, and actionable insights. Process Improvement: Map, evaluate, and redesign business processes to improve efficiency, reduce costs, and enhance service quality. Project Support: Assist in the planning, execution, and monitoring of operational projects and initiatives. Reporting: Develop and maintain dashboards, reports, and presentations for stakeholders at all levels. Change Management: Support the adoption of new processes, technologies, and best practices across the organization. Stakeholder Engagement: Facilitate meetings, workshops, and brainstorming sessions to drive consensus and action. Continuous Learning: Stay current on industry trends, regulatory changes, and emerging technologies relevant to P&C insurance operations. What you will bring to C&F: Bachelor’s degree in business or a related discipline 2-3+ years of experience in operations analysis, business analysis, or process improvement, preferably within the insurance or financial services industry. Strong analytical skills with proficiency in Excel, SQL, and data visualization tools (e.g., Tableau, Power BI). Experience with process mapping and improvement methodologies (Lean, Six Sigma, etc.) is a plus. Excellent communication and interpersonal skills; ability to work effectively with cross-functional teams. Proven ability to manage multiple priorities and deliver results in a fast-paced environment. Self-starter with a passion for problem solving and continuous improvement. What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $50,600.00 to a maximum of $95,300.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-AV1 #LI-Remote