CrowdStrike

Compensation

Full Description

Job Description: • Drive technology adoption and effective use of the legal technology stack through awareness campaigns, communications, training programs, and change management strategies. • Oversee application lifecycle management across practice areas, including implementations, enhancements, integrations, performance monitoring, and user access governance. • Partner with stakeholders to identify opportunities for AI and automation, develop implementation roadmaps, and support pilots, UAT, rollout, and ongoing optimization. • Ensure tools are consistently used to their fullest potential, enabling attorneys and staff to achieve maximum value from technology investments. • Manage vendor relationships, align product roadmaps, negotiate priorities, and evaluate solutions to ensure technology investments meet evolving legal department needs. • Oversee vendor compliance and procurement processes. • Conduct market research on emerging legal technologies and AI capabilities, providing recommendations and alternative analyses to leadership. • Lead end-to-end change management strategies for new systems, processes, and AI initiatives, including impact assessments, stakeholder engagement, training, and communication plans. • Create SOPs, playbooks, knowledge articles, and process documentation to support organization-wide adoption and long-term sustainability. • Implement and maintain knowledge management structures that support continuous learning, knowledge transfer, and operational clarity. • Identify process bottlenecks, operational inefficiencies, and technology gaps; design and implement improvements that enhance productivity and streamline service delivery. • Lead workflow analysis, current/future state mapping, and cross-functional process redesign initiatives. • Drive ongoing optimization for legal applications, shared services, and technology-enabled workflows. • Act as a liaison across Legal, IT, InfoSec, procurement, vendors, and business units to ensure transparency, alignment, and shared understanding of priorities. • Facilitate cross-functional workshops, leadership presentations, and stakeholder readouts to support decision-making and engagement. • Communicate project status, risks, and outcomes through clear reporting and ongoing cadence meetings. • Define, track, and report key performance indicators (KPIs) to evaluate technology performance, service delivery impact, and operational efficiency. • Analyze adoption trends, usage patterns, and service metrics to guide future investment and prioritize enhancements. • Provide insights and data-driven recommendations to drive strategy and continuous improvement. Requirements: • Bachelor’s degree required. • 5+ years of experience in legal operations, service delivery, project management, change management, or a related field. • Proven success managing large-scale technology implementations and change initiatives. • Exceptional communication, collaboration, and problem-solving skills. • Ability to balance strategic planning with hands-on execution in a fast-paced environment. • Bonus Points: PMP, Agile, Change Management, Six Sigma, or related certifications strongly preferred. • Advanced training and/or degree in IT, Business, or related field preferred. • Strong knowledge of SaaS technologies, system governance, security/privacy compliance, and vendor management. Benefits: • Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe