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Crossway

Crossway

via Snagajob

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Customer Service Rep / Front Desk Attendant - Full-time

Wheaton, IL
Full-time
Posted 12/3/2025
Verified Source
Key Skills:
Customer service
Communication skills
Computer skills
Organization
Time management

Compensation

Salary Range

$42K - 46K a year

Responsibilities

Greet visitors, manage reception area, handle inquiries, maintain bookshop and mail, and support team communication.

Requirements

People-oriented with customer service experience, computer proficiency, organizational skills, and self-motivation.

Full Description

Specific Responsibilities: • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. • Directs visitors by maintaining employee and department directories; giving instructions. • Maintains safe and clean reception area by complying with procedures, rules, and regulations. • Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. • Maintains relationships with customers by resolving issues via e-mail, phone, or fax. • Maintains our bookshop by checking stock and appearance daily and assisting walk-in customers. • Contributes to the team by handling incoming mail, orders, and invoices • Perform related and/or special work as assigned. Position Requirements: • People oriented with excellent communication skills • Customer service experience • Computer skills • Organized, self-motivated, and good time management skills Publishing Ministry Commitment: Commitment to the Crossway publishing ministry and vision, as summarized in the following statement of purpose: By God’s grace: (a) to bring men, women, and children to Christ as their Lord and Savior; (b) to help individual Christians and the church grow in knowledge and understanding of the Bible and the Christian life; (c) to bear witness to God’s Truth, Beauty, and Righteousness, and the Lordship of Christ in every area of life; and (d) to glorify our Lord and Savior Jesus Christ in every way. Personal Qualities: A love for God’s Word and His church. Committed to an evangelical, historic Reformation understanding of the Bible, the gospel, and Christian doctrine. A genuine faith in Jesus Christ as one’s Lord and Savior, and active participation in a local church. Pleasing personal demeanor with a willing, servant’s heart. Creative, energetic, organized, timely, excellence in execution. Benefit Program: • Comprehensive medical, dental, and vision plans for full time employees after 30 days of employment with employer contribution to costs • Three medical plan options available with monthly premium costs for a family from $125-$300 • Life, long term, and short term disability insurance for full time employees paid by company • Additional voluntary life insurance offerings paid by employee • Paid vacation and illness days for full time employees (part time employees PTO accrual based on hours worked.) • 11 paid holiday for full time employees (part time employees holiday pay dependent on schedule) • Participation in retirement plan including 25% company match of up to $1,500 for full time and part time employees (temporary employees not eligible.) Salary: Salary range: $20-$22 hourl.y Competitive salary based on previous work experience, education, acquired skills, and established relationships. Salary commensurate with current standards for comparable positions and responsibilities within publishing and other leading not-for-profit ministries. Compensation reviewed and evaluated annually by the Executive Compensation Committee (ECC) of the Crossway Board of Directors. Specific Responsibilities: • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. • Directs visitors by maintaining employee and department directories; giving instructions. • Maintains safe and clean reception area by complying with procedures, rules, and regulations. • Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. • Maintains relationships with customers by resolving issues via e-mail, phone, or fax. • Maintains our bookshop by checking stock and appearance daily and assisting walk-in customers. • Contributes to the team by handling incoming mail, orders, and invoices • Perform related and/or special work as assigned. Position Requirements: • People oriented with excellent communication skills • Customer service experience • Computer skills • Organized, self-motivated, and good time management skills Publishing Ministry Commitment: Commitment to the Crossway publishing ministry and vision, as summarized in the following statement of purpose: By God’s grace: (a) to bring men, women, and children to Christ as their Lord and Savior; (b) to help individual Christians and the church grow in knowledge and understanding of the Bible and the Christian life; (c) to bear witness to God’s Truth, Beauty, and Righteousness, and the Lordship of Christ in every area of life; and (d) to glorify our Lord and Savior Jesus Christ in every way. Personal Qualities: A love for God’s Word and His church. Committed to an evangelical, historic Reformation understanding of the Bible, the gospel, and Christian doctrine. A genuine faith in Jesus Christ as one’s Lord and Savior, and active participation in a local church. Pleasing personal demeanor with a willing, servant’s heart. Creative, energetic, organized, timely, excellence in execution. Benefit Program: • Comprehensive medical, dental, and vision plans for full time employees after 30 days of employment with employer contribution to costs • Three medical plan options available with monthly premium costs for a family from $125-$300 • Life, long term, and short term disability insurance for full time employees paid by company • Additional voluntary life insurance offerings paid by employee • Paid vacation and illness days for full time employees (part time employees PTO accrual based on hours worked.) • 11 paid holiday for full time employees (part time employees holiday pay dependent on schedule) • Participation in retirement plan including 25% company match of up to $1,500 for full time and part time employees (temporary employees not eligible.) Salary: Salary range: $20-$22 hourl.y Competitive salary based on previous work experience, education, acquired skills, and established relationships. Salary commensurate with current standards for comparable positions and responsibilities within publishing and other leading not-for-profit ministries. Compensation reviewed and evaluated annually by the Executive Compensation Committee (ECC) of the Crossway Board of Directors.

This job posting was last updated on 12/9/2025

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