Crossway

Compensation

Full Description

Company Overview: Crossway is a not-for-profit publisher of Christian books, the English Standard Version (ESV) Bible, and other gospel literature. The purpose of Crossway is to publish gospel-centered, Bible-centered content that will honor our Savior and serve his Church. We seek to help people understand the massive implications of the gospel and the truth of God’s Word, for all of life, for all eternity, and for the glory of God. General Description of Responsibilities: Crossway is looking for a dedicated Customer Care & Sales Specialist to manage incoming orders through phone, email, and website chats. The ideal candidate should possess outstanding communication skills, multitasking abilities, a positive attitude, and a strong work ethic. Key responsibilities include being resourceful and proactive in assisting customers to identify suitable products, along with effective time management and prioritization skills. This is an ON-SITE position. Specific Responsibilities: • Handle customer order inquiries over the phone, e-mail and responding to chats on our website. • Work with customers by sharing product information. • Collaborate with our Sales department for special orders or projects. • Work with our marketing department to send out review copies. • Assist our customer service department as needed. • Perform related and/or special work as assigned. Position Requirements: • Customer service / sales experience • Strong communication skills • Computer experience • Self-starter, analytical, and good interpersonal skills