Crosswalk Health, Inc.

Compensation

Full Description

About the role The Clinical Program Leader is the day-to-day operational lead with clients and partner organizations. Serving as the linchpin between various stakeholders, including healthcare providers, administrative teams, and sometimes even patients, to harmonize efforts and achieve program objectives. The Program Leader creates and executes field scheduling for our contractor respiratory therapist (RT) workforce. Plays a crucial role in refining clinical processes across partner sites. Troubleshoots operational issues with clinic staff, and uses frontline insights to inform our product and technology teams’ work. Including support for recruiting and onboarding of clinical staff and occasionally represent the company at external meetings and events. What you'll do Serve as primary operational liaison for our clients—senior-focused primary care clinics. Build and manage multi-site schedules for our contractor respiratory therapist workforce. Review and improve site-level workflows and services (patient identification, therapist performance, patient intake, devices and replacement parts, documentation handoffs). Interact and support recruitment functions for RTs and other clinical staff. Work with contractor recruiters where needed. Define, develop and publish weekly program dashboards (e.g., volume, fill rate, cycle time, quality flags, partner KPIs). Streamline processes and drive forward initiatives that enhance patient care and outcomes. Conduct RT and clinic staff meetings to address concerns, as needed. Represent the organization at partner events, operational reviews, and relevant conferences. Qualifications Bachelor’s degree (required), with 5+ years of experience in clinical operations, program management, and client success within healthcare delivery, virtual care, or diagnostics. Proven experience running multi-site field operations (scheduling, routing, capacity, and workforce management). Demonstrated ability to lead cross-functional virtual teams. Strong grasp of clinic workflows and specialty referral services. Data fluency: Excel/Sheets (pivot tables, lookups) and business intelligence tools Excellent communication, meeting facilitation, presentation, problem-solving, and conflict resolution skills. Success in this role requires strong leadership abilities, organizational skills, and a deep understanding of clinical operations. Working knowledge of HIPAA, PHI handling, and vendor/BAA dynamics. Background in clinical settings, with a focus on respiratory or cardiopulmonary services; credentials such as RRT, RN, PA-C, or significant RT team leadership. Experience with digital-first specialty models (e.g., tele-diagnostics, virtual consults, remote workforce). Familiarity with EHR and telehealth platforms; comfort mapping workflows and drafting SOPs/playbooks. Exposure to value-based care entities (ACOs, Medicare Advantage, PACE).