Crossover

Compensation

Full Description

At GT School, community is not a side initiative. It is our growth engine. Our parent network is our most defensible advantage. When families feel connected, valued, and invested, they stay longer, refer faster, and advocate louder. We are looking for a high-agency builder who can turn a collection of enrolled families into a self-sustaining ecosystem. In this role, you will design the systems that transform parents from customers into stakeholders. You will create the structures, rituals, and feedback loops that drive retention and referrals. You will not manage surface-level engagement. You will architect belonging. If you think in flywheels, measure sentiment, and believe that community should directly impact growth, this role gives you ownership over one of the school’s most powerful assets. What You Will Be Doing - Designing “sticky” engagement systems that move parents from passive observers to active contributors - Identifying highly satisfied families and equipping them to become structured referral ambassadors - Monitoring community health daily and intervening early with at-risk families - Translating parent sentiment into weekly strategic briefs that inform leadership decisions - Aligning academic milestones with intentional community “moments” that reinforce value - Responding to parent questions with clarity, empathy, and speed across digital channels - Creating and maintaining clear, high-impact parent-facing resources and knowledge content What You Won’t Be Doing - Managing passive social media engagement or chasing vanity metrics - Broadcasting one-way updates without building real dialogue - Operating as a reactive helpdesk or ticket closer - Reading from scripts or relying on templated responses - Troubleshooting technical bugs or acting as platform support Customer Community Manager Key Responsibilities Build and operationalize a parent community system that drives measurable retention, advocacy, and organic enrollment growth. Basic Requirements - A track record of designing and managing community, customer success, or multi-stakeholder programs - Strong program management skills with experience running end-to-end initiatives - Demonstrated ability to de-escalate sensitive parent concerns while extracting actionable feedback - Data fluency with experience using CRMs and engagement metrics to track impact - Exceptional writing skills with a clear, persuasive, human voice - At least 1 year managing digital communication channels such as email, chat, or helpdesk tools - Strong live virtual communication skills and the ability to build trust with parents over video calls - Based and authorized to work in the US - Willing to travel to GT School events around the US every month Nice-to-have Requirements - Experience building community or customer advocacy programs in a high-growth startup - Background in education or private school environments - Fluency with digital community platforms such as Slack, WhatsApp Business, Circle, or similar tools About GT School GT School is revolutionizing education with AI, expert coaching, and 50+ years of learning science. They blend cutting-edge tech with data-driven insights to unlock every student's full potential. They're on a mission to disrupt the broken education system and unleash the true potential of gifted minds. Forget the one-size-fits-all approach that leaves brilliant students bored and disengaged. This school has tossed the rulebook and created a modern learning environment powered by AI and guided by dedicated mentors. Their personalized approach accelerates learning - 2-6 times faster than traditional classrooms. GT School students explore their passions, develop critical thinking skills, and learn to innovate. Because that's where genius lies. GT School is where gifted minds turn potential into power. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5748-US-Dallas-CustomerCommun.002