Crossfuze

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Crossfuze is a company that focuses on delivering effective ServiceNow solutions. They are seeking a ServiceNow Development Team Lead who will build and lead a technical team, work with customers to understand their needs, and oversee the implementation of solutions. Responsibilities • Lead the team using Agile Scrum methodology, including facilitating daily standups, sprint planning sessions, and sprint retrospectives • Build and maintain a strong team spanning multiple geographies and time zones • Recognize obstacles impacting team efficiency, monitor performance KPIs, and collaborate with stakeholders to resolve issues or escalate when necessary • Provide mentorship and development guidance to junior team members and less experienced consultants • For Extend type projects, collaborate directly with clients to deliver continuous value through regular cadence meetings, joint backlog grooming, and story development • Review user stories for technical validity and provide design guidance before development begins • Coordinate and distribute work assignments effectively across team members • Perform code reviews, ensuring all developed functionality meets functional and technical standards and follows best practices • Perform hands-on ServiceNow development, including system configuration, integrations, and custom application coding when required • Ensure all developed work goes through a formal QA process including peer review, test scripts, and test results related to each story • Conduct sprint reviews and solution demonstrations for clients • Oversee the creation and maintenance of technical documentation, ensuring the team adheres to quality standards • Manage the release process, including preparing update sets, documenting detailed release steps, and guiding the team to ensure smooth promotion to production • Oversee defects management, including root cause analysis, coordinating defect fixes, and implementing continuous quality improvements • Advise clients on platform health best practices, including assistance with upgrades, patching, and release management • Analyze problems and recommend remediation solutions • Conduct technical training and knowledge transfer sessions • Continuously enhance ServiceNow skills by staying current on new releases and features • Build ServiceNow expertise by obtaining new micro and main line certifications as required by Crossfuze • Maintain 75% billable utilization target • Perform other duties as assigned and requested Skills • Excellent communication skills and strong commitment to quality service • Ability to work both independently and collaboratively within a team • Ability to work remotely and manage remote resources effectively • Ability to collaborate effectively with team members of diverse backgrounds, communication styles, and technical expertise levels • Ability to understand and implement complex end-user requirements • Ability to effectively organize work across multiple initiatives • 4+ years of experience implementing, configuring, and developing ServiceNow modules and applications • Bachelor's degree in computer science or similar technical degree (or equivalent job experience) • Minimum of 3 years of experience with common web technologies and networking (e.g. XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, Integration Technologies, etc.) • Strong understanding of ITIL methodologies • General knowledge of IT infrastructure, systems design and CSDM • Working experience with IT Service Management and CMDB processes • ServiceNow Certified System Administrator (CSA) • ServiceNow Implementation Specialist certification in two or more application areas • ServiceNow CAD certification is desired and required within three months of employment Benefits • Flexible remote work options • Additional PTO day for mental health • Competitive paid time off • Half-day Fridays • Paid maternity and paternity leave for biological birth and adoption • Newborn, adoption and fertility assistance • Competitive training & development programs • Healthcare Plan • 401(k) with employer match • 10 days toward bereavement leave • Premium subscription to the Calm app for every employee as well as 5 additional people of the employees' choice Company Overview • Crossfuze is a provider of consulting, design, implementation services, and resale of the ServiceNow® technology platform. It was founded in 2000, and is headquartered in Buffalo, New York, USA, with a workforce of 501-1000 employees. Its website is https://crossfuze.com.