CrossCountry Mortgage, LLC

Compensation

Full Description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Sr. Corporate Processing Team Lead is responsible for supervising the day-to-day activities of their dedicated Corporate Loan Processing Team, answering questions, assisting with daily needs, overseeing and delegating loans to the team, communicating loan statuses to branches, and keeping abreast of loan processing issues. This position provides exceptional customer service to CrossCountry Mortgage branches. This position primarily operates within Eastern Time zone working hours to support the East and Central Coast regions. Job Responsibilities: Oversee all aspects of the Corporate Loan Processing Team including pipeline management of the team, employee development, coaching, training, quality control checks and performance management. Respond to Corporate Loan Processing Team loan level and system questions with accuracy, in a timely manner. Assist the Corporate Loan Processing Team with Underwriting and Closing escalations. Effectively collaborate and manage business relationships with dedicated Branch Managers and Operations staff. Schedule, maintain, and conduct weekly pipeline calls with dedicated branches. Schedule and maintain weekly one on one calls with Corporate Loan Processing Team members. Schedule and maintain weekly team and department calls. Work with other Team Leads and Regional Corporate Processing Manager. Oversee and ensure accurate timekeeping for the team, including reviewing and approving timecards, handling timecard discrepancies, and monitoring attendance and overtime. Assign and delegate loan files to the Corporate Loan Processing Team. Oversee the team’s file quality and ensure turn times of loan files are within company SLA requirements. Respond to e-mails, and/or phone calls within company SLA requirements. Perform a thorough review and analysis of borrower’s credit, income and assets as required by loan program before submitting the file to Underwriting. Perform quality control checks on the team’s files to identify any training needs. Assist the team by completing required loan submission, resubmission and closing checklists. Monitor the team pipeline to ensure compliance as it pertains to RESPA, TIL, HMDA, Reg. B, and all mortgage related regulations; prepare proper disclosures and redisclosures as required by regulations. Document all communication related to the loan application in the LOS system’s notes. Assist Closing, Secondary, and Servicing to obtain documentation needed to clear outstanding suspense items for loans worked on and/or loans worked on from other transition team members. Perform other duties as required. Qualifications and Skills: High School Diploma or equivalent. Minimum of 5 years’ residential mortgage processing experience required. Prior Team Lead/Management experience required. Knowledge of RESPA guidelines and all mortgage and consumer lending regulations. Experience with Encompass. Excellent analytical, prioritization and communication skills. Proficient with Microsoft Office Suite. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: Hourly Rate: 24.00-28.00 Bonus Eligible if applicable The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position #LI-CCMREC CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.