CrossCountry Mortgage, LLC

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with over 7,000 employees. The VP of Corporate Operations Support is responsible for overseeing the daily operations of the Corporate Support Teams, managing a department that provides support for loan processing and onboarding new branches. Responsibilities • Collaborate with Corporate Support Managers to understand branch needs and develop plans to address them. • Ensure the new branch onboarding process is followed by the designated Corporate Support Manager. • Resolve branch complaints. • Mentor and develop a department of Loan Support Specialists, Production Managers, Loan Support Specialists and Administrators. • Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues. • Develop, review and recommend overall operational systems and procedures for the mortgage lending functions. • Develop new methods and procedures to increase daily operations efficiencies. • Manage projects for deployment of new systems and procedures and perform testing as needed. • Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines. • Develop and maintain an effective organization through the selection, training, compensation, motivation and review of branch employees. • Guide and direct employees to assist their professional development. • Monitor daily, weekly and monthly production and compliance reports. • Work closely with the Operations Initiatives team for workflow and system enhancements. Skills • Minimum of 3 to 5 years’ experience in Operations, Processing, or Underwriting. • Minimum of 3 to 5 years’ experience in management. • Experience with the mortgage lending function. • Experience with FNMA, FHA, GNMA and VA housing loans. • Experience with processing, closing and funding loans in accordance with Investors and Agency guidelines including federal and State required practices. • Advanced analytical and managerial skills. • Excellent communication and customer service skills. • Excellent prioritization and time management skills. • Proficient with Microsoft Office Suite. • Experience with Encompass LOS system, a plus. Benefits • Medical • Dental • Vision • 401K • Company-provided short-term disability • Employee assistance program • Wellness program Company Overview • Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans. It was founded in 2003, and is headquartered in Cleveland, Ohio, USA, with a workforce of 5001-10000 employees. Its website is http://CrossCountryMortgage.com. Company H1B Sponsorship • CrossCountry Mortgage, LLC has a track record of offering H1B sponsorships, with 14 in 2025, 16 in 2024, 9 in 2023, 17 in 2022, 3 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.