CriticalRiver Inc.

Compensation

Full Description

Title: Engineering Partner Remote USA - Dallas, Texas, or Bay Area, California location only. Years of Experience: 15+ Technology: Salesforce / Open Source Technologies/ ERP – Must have hands-on experience in one of these in the career span. Level: Mid Level Job Profile (Brief description) • Engineering Partner is the bridge between the technology teams that deliver and the customers, and is accountable for Customer Delight and account growth. • Engineering Partner is a very key role for CriticalRiver in managing customers in an effective manner and achieve customer delight through delivery excellence and relationships. Understanding the Customer effectively and implementing required process changes that enhance value to customers is very important. Skills: • Bachelors or Master's degree in Computer Science, Information Technology, or related field. • Proven experience in software development project management, must have worked with an onshore/offshore model. Open to being flexible to speak to offshore teams in different time zones. • Exceptional communication, interpersonal, thought leadership skills with the ability to effectively engage with customers, stakeholders, and cross-functional teams. • Strong leadership and team management skills. • Familiarity with various project management tools and methodologies (e.g., Agile, Scrum, ITIL). • Problem-solving mindset and ability to manage complex project challenges Roles & Responsibilities: • Ensure projects are delivered on time, within scope, and on budget by working with technology teams. • Work closely with the Client Partner / Growth leader and continuously identify opportunities to cross-sell CriticalRiver’s offerings and grow the account • Manage and lead teams across technologies, fostering a collaborative and productive work environment. • Work with PMO and ensure quality control procedures to ensure high standards in the delivery. • Act as a delivery point of contact for Customer, understanding the Customer, managing expectations and ensuring the highest customer satisfaction. • Service/Project Review meetings with Customer and Management • Adopt customer-specific processes and methodologies. • Proactively identify, evaluate, and mitigate project risks effectively. • Ensure that the project teams meet SLAs and avoid service credits/penalties. • Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices. • Utilize effective conflict resolution and negotiation tactics to maintain high-level performance within service teams. • Identify opportunities to increase Revenues & Margins • Establish and monitor KRAs and KPIs as performance metrics for team members. • Manages P&L for this portfolio and work towards achieving Financial Targets and People metrics. • Ensure SOWs are signed and Invoices cleared on-time by working with finance teams and the customer • Continuously work with individual members in the project teams and ensure their contributions are made visible to customer in terms of activities/stories/Jira Tickets as applicable on a weekly basis and obtain continuous feedback on the performance of the teams and course correct as needed appropriately. Solution Selling: Work closely with our technical teams and studios to develop tailored solutions that address client needs. Effectively communicate the value proposition of our services to clients in collaboration with Studio leaders. Cross-functional collaboration: Work closely with internal teams to develop and present tailored solutions that address client needs. Financial Management: Monitor account budgets, forecasts, and financial performance, ensuring profitability and resource optimization. Proposal Development: Lead the creation of compelling proposals, presentations, and RFP responses. Ensure alignment with client requirements and our firm's capabilities.