Credit Key

Compensation

Full Description

Credit Key aims to deliver a superior business payment experience at B2B point-of-purchase. Our core product allows B2B merchants to offer buy-now-pay-later financing at ecommerce checkout. We are seeking an enthusiastic, quick-thinking Customer Support Specialist for our fast-paced client success team. As a member of the Client Success Team, you will deliver amazing solutions and outcomes for our Credit Key clients and merchants, leading to long-lasting customer loyalty. What you’ll do: Handle all incoming inquiries from our borrowers and merchants, via our available support channels (phone, chat, and email), including but not limited to loan and payment-related matters, technical issues, and other general questions via our contact channels Efficient in a high-call volume environment, ranging on average from 30 to 50 calls per day Collaborate cross-functionally with other Credit Key teams to analyze, assess, and resolve basic to medium customer issues Work closely with our internal Risk team to resolve risk-related issues that are owned by the Support team Evaluate and handle customer inquiries regarding their invoice requests (Credit Key Anywhere) Help identify trends and areas of improvement, including communication, process updates, and product features Stay up to date on new product features and improvements Meet customer satisfaction, efficiency metrics, and issue resolution targets Gather customer feedback and share it with the leadership team What we're looking for: Experience with Zendesk strongly preferred 1+ years of experience in a high-volume customer service role, preferably in a fintech, SaaS, or startup environment. Prior experience in a tech or startup environment preferred Financial services industry experience preferred Must have schedule flexibility to assist in meeting our department’s needs (schedule will be based on EST hours) Forward-thinking, problem solver who can make an impact on our clients with their personality and enthusiasm while critically thinking of the most outstanding solutions Detail-oriented and organized with a high ability to multitask Can work independently and can pivot in a fast-paced, ever-changing environment Tech savvy and can troubleshoot on the spot using superior critical thinking skills Competitive Compensation Package Great Healthcare Benefits 401k Match 100% Remote 4/10 (4 days a week 10-hour shifts) schedule after a 90-day probationary period Work From Home Stipend Supportive, highly collaborative team environment 144 hours of PTO + fixed company holidays