Creative Works, Inc.

Compensation

Full Description

The Role Hey tech enthusiasts! Ready for a thrilling ride in the world of advanced Windows and Linux configurations, escape rooms, and virtual reality? We're on the lookout for a full-time superhero to join our tech support team! If you're a pro at delivering top-notch customer service, love diving into creative projects, and can handle support cases with a smile (even on weekends), we want YOU. From low-voltage wiring to PCB and PLC development, your days will be a mix of excitement and problem-solving. Duties & Responsibilities: Delivering exceptional customer service Help Desk - Able to handle internal and external support cases by phone, email, or chat (a rotating on-call schedule that includes evenings/weekends) Advanced Windows and Linux Configuration Creative concepts and development including escape rooms, laser tag, special effect lighting, virtual reality, and arcade attractions Concept to implementation for various projects Strong aptitude for learning and self-teaching Low voltage wiring PCB and PLC development Problem-solving common PC hardware and software errors Network design and implementation Internal IT and data management Strong written and oral communication Keys to success: Must be able to work well with others and communicate status and concerns in a positive manner Must be able to follow the directions of the manager and complete individual tasks independently in order to accomplish tasks with high confidence and quality. Organization Able to see tasks from start to finish Work well under pressure Handle multiple tasks simultaneously Excellent written and oral communication skills Excellent computer skills for using our various online cloud-based tools and software programs Able to find solutions to uncommon issues and make decisions Demonstrate logical reasoning and thoughtful insights when it comes to problem-solving Resourcefulness Attention to detail Qualification Requirements: Experience in a technical or related field (IT, audio/video, telecommunications, etc) Proficient in small electronic repairs, low voltage wiring, and troubleshooting Working knowledge of Windows and Linux advanced settings and configurations Safe use of power and hand tools Valid driver's license Pay and Benefits: Full-Time, Salarly Hours: Monday - Friday from 9am - 6pm with rotating on-call every 3rd Saturday (*schedule could change based on scheduling needs throughout the year) Medical, dental, vision, life, ancillary, & pet insurance coverage opportunities available Financial wellness program available Employee Assistance Program (EAP) 401K opportunities available (Standard Safe Harbor Match) Employee Discount Program Generous PTO Plan Parental time for the birth or adoption of a child Several paid holidays (for full-time employees) Paid Volunteer Time Off to serve at a 501(c)3 charitable organization on behalf of the company Onsite fitness facility Salary: $42,500 per year *This is an onsite position located at our facility on the southwest side of Indianapolis, IN near I-465 & Sam Jones Expressway. Equal Opportunity Employer Creative Works is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. Does this sound like a good fit for you? If so, please provide a cover letter to us to help us better understand who you are and why you would like to join our team as well as a resume. Thank you! Visit us online!