Creative Circle

Compensation

Full Description

Our agency client is seeking a strategic and operationally minded Director of Client Experience to support their growing demand. This role will work closely with the current Director to manage client relationships, oversee team performance, and ensure operational excellence. The ideal candidate will have strong experience in organic SEO strategies and content optimization. Director, Client Experience Responsibilities • Lead and train a team of 5-8 Client Experience Managers • Support client retention and manage a limited book of business • Monitor scopes, time tracking, and HubSpot reporting • Conduct spot checks on meetings and deliverables • Ensure adherence to processes and hold team members accountable • Collaborate on Zoom revenue initiatives tied to HubSpot • Provide bandwidth oversight and operational support Director, Client Experience Requirements • Minimum 5 years of experience working in client experience and 3+ years of experience managing people • Strong background in organic digital marketing and agency environments • Experience in professional services • Proficiency in HubSpot • Excellent communication and leadership skills In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. Email Your Resume In Word To Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also: cameron.little@jobalert.creativecircle.com • Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CL9-1872464 -- in the email subject line for your application to be considered.*** Cameron Little - Senior Recruiter For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States. This job was first posted by Creative Circle on 07/30/2025 and applications will be accepted on an ongoing basis until the position is filled or closed. Creative Circle is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle. ,