Crawford Thomas Recruiting

Compensation

Full Description

Base Salary $75-85k + Bonus/Commissions Job Title: Key Account Manager Summary The Key Account Manager (KAM) is responsible for managing and growing strategic customer relationships, driving revenue, and ensuring long-term satisfaction of high-value accounts. This role requires a balance of sales acumen, relationship-building, and cross-functional collaboration to deliver tailored solutions that align with client objectives and company goals. Job Responsibilities: Account Management & Growth Serve as the primary point of contact for assigned key accounts. Develop a deep understanding of customer needs, business objectives, and industry trends. Identify upsell, cross-sell, and renewal opportunities to maximize account revenue. Create and execute account plans to meet and exceed growth targets. Relationship Management Build and maintain strong, long-term client relationships at all levels (operational and executive). Act as a trusted advisor by providing insights, guidance, and solutions to support client success. Resolve escalations promptly and maintain high levels of customer satisfaction. Strategic Planning Develop tailored strategies for key accounts aligned with business objectives. Conduct regular business reviews with clients to track progress, ROI, and future opportunities. Collaborate with marketing, product, and operations teams to deliver customized solutions through alignment of product. Monitor sales metrics (e.g. monthly, quarterly sales results and annual forecasts) Share monthly account plan dashboards to management and outside Sales Internal Collaboration Partner with sales, product management, and customer success teams to ensure seamless delivery of services to grow sales opportunities within the territory. Provide feedback from clients to internal teams to influence product development and process improvements. Monitor account performance metrics and report progress to leadership. Qualifications Bachelor’s degree in business, Sales, Marketing, or related field (MBA a plus). 3–7+ years of experience in global Key Account Management, Enterprise Sales, or Strategic Partnerships. Proven track record of growing and retaining enterprise-level accounts. Strong negotiation, communication, and presentation skills. Ability to manage multiple accounts simultaneously with a structured, organized approach. Proficiency in CRM tools (Salesforce, HubSpot, or equivalent). Proficiency in Microsoft Office, with advanced Excel capabilities Experience running sales performance metrics and forecasts for key accounts Willingness to travel as required to meet clients. Competencies Customer-centric mindset with strong business acumen. Results-driven with the ability to meet and exceed revenue targets. Excellent problem-solving and conflict-resolution skills. Ability to build trust and credibility with senior stakeholders. Strategic thinker with strong execution skills. Cross-functional project management ,