Crawford Thomas Recruiting

Compensation

Full Description

Director, Operations & Sales - Healthcare BPO Solutions Location: East Coast (Remote with Travel) Compensation: $200,000–$250,000 (negotiable & location-dependent) + Annual Bonus Our client, a global BPO and technology services provider, is expanding its healthcare solutions presence across the U.S. market—and they’re hiring a Practice Head to lead the charge. This is a high-impact role for a strategic, client-facing leader with deep experience in healthcare outsourcing and a track record of growing client bases and delivery teams across geographies. If you're passionate about innovation, growth, and operational excellence, this is your moment. What You’ll Do Sales & Client Development • Lead U.S. sales and account strategy for healthcare BPO services • Identify new revenue opportunities with healthcare providers (home health, scheduling, RCM, etc.) • Partner with existing sales reps and account managers; attend key client meetings Team & Operational Oversight • Align cross-border sales and delivery teams across the U.S., U.K., and the Philippines • Strengthen internal processes to support scalable, consistent service delivery • Support global coordination and strategic initiatives in partnership with executive leadership Strategic Growth Initiatives • Spearhead client expansion efforts, including a new scheduling program in Washington state • Build and execute market penetration strategies using offshore resources • Partner with marketing to elevate brand awareness and generate pipeline What You Bring • 5+ years in a leadership or practice head role within healthcare BPO • Expertise in outsourcing services like coding, billing, claims, and patient scheduling • Proven experience leading multi-regional teams and overseeing both sales and delivery • Strategic mindset with a hands-on leadership approach • East Coast-based preferred (for optimal global coordination) • Must have a valid passport and willingness to travel (client sites include WA, NY, TX) Why Join? • Executive Visibility – Report directly to senior leaders across multiple regions • Global Collaboration – Work with international teams in a dynamic, cross-cultural environment • Flexibility & Time Off – 4 weeks PTO + 56 hours of sick leave (prorated) • Comprehensive Benefits – Medical, dental, vision, 401(k) with profit-sharing potential, life insurance, and more (eligibility begins after 60 days) If you're ready to lead a high-growth practice and build the future of healthcare outsourcing in the U.S., we want to hear from you. Apply now to connect with our team.