Crawford & Company

Compensation

Full Description

Job Description Assists management with coordinating and monitoring daily workflow activities. Assists staff in creation of files, assignment of files, workflow development and measurement of productivity and quality assurance. Responsibilities • Reviews work of assigned team daily to ensure that critical production processes are followed and that production and quality standards are upheld. • Ensures that practices and procedures are followed by the team. This includes assuring that work flow processes are followed and procedural changes are implemented as appropriate. • Recommends changes to operation work flow for optimal efficiency and amended as needed. • Ensures product quality and integrity, and ensures all finished product meets or exceeds customer requirements. • Supports and assists department management as needed. • Maintains positive working relationships with team members, customers, and other departments. Communicates to supervisors and managers any activities or problems within assigned area of responsibility. Refers questionable matters to the Supervisor or Manager for resolution. • Upholds the Crawford Code of Conduct. Qualifications • High School diploma or equivalent. • 4 years of work experience that included prioritizing multiple tasks, and strong working knowledge of medical terminology, workers' compensation, liability and short and long term disability. Prior experience as a team lead is highly desirable. • Ability to organize own work and work of others. • Advanced problem-solving skills and analytical ability to make decisions based on standard policies and procedures. • Good oral and written communication skills. • Ability to work independently and as part of a team. • Working knowledge of office automation tools for word processing, spreadsheets, databases and multiple software programs. Microsoft Office application knowledge preferred. • Must complete continuing education requirements as outlined by Crawford Educational Services. About Us Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com . When you accept a job with Crawford, you become a part of the One Crawford family. Our total compensation plans provide each of our employees with far more than just a great salary • Pay and incentive plans that recognize performance excellence • Benefit programs that empower financial, physical, and mental wellness • Training programs that promote continuous learning and career progression while enhancing job performance • Sustainability programs that give back to the communities in which we live and work • A culture of respect, collaboration, entrepreneurial spirit and inclusion Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.